Service Outage Announcement

All :
We are performing a maintenance to resolve an outage. Our teams are working to get the service back online as soon as possible.

You can still access your emails via a local email client, access to webmail ( isn’t possible for now.

Your data remains safe and backed up.
Please get in touch with us if you need urgent access to your files.
We will update our communication channels when services are back online.

Update All systems are back to normal…Thanks for you support.

Update on what caused the issue ( response from the ecloud team)

We had a network outage on estor2 server for about 12’ and unfortunately it was the one running one critical metadata service. Even though it was transferred to another storage server, the clients (nextcloud, mail) that were seeing active writes faced a sort of lock state that prevented them from remounting the storage cleanly.
This is a known issue with CEPH and we don’t expect a short-term solution, but we think with some procedures in place the disruption we face could be much shorter than it was today.
We have identified a few points to improve our detection and communication process. Apologies for the inconvenience.

Apologies for this inconvenience.
The ecloud team

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