the spam folder in my @murena.io email is currently empty and I can’t receive emails from some people – notably my doctor’s prescriptions and other important stuff…
This means IMO that either all filtered messages are deleted, or I can’t access my spam folder correctly, even from the web interface… in any case, it’s a malfunction of the email system!
Does anyone else have the same problem or knows how to address that?!
Is this just a recent issue or has this been happening of a number of days? There was an email outage for a few hours over the weekend or it might have been Friday.
Not sure if this is what you mean, but I can still receive all the emails that normally aren’t filtered.
The filtered ones, instead of going to the spam folder, aren’t there at all.
I mean, the ones that the system “filters out” by marking them as spam.
I know there should be many emails there, they simply never made it to my spam folder.
Maybe my word choice is poor, sorry for that.
I’ll try to make it clearer.
Email A is recognised and it is delivered in my inbox. No problem here.
Email B isn’t recognised and it should go to the spam folder. Instead, it gets lost somehow and my spam folder is empty (or the client can’t access it correctly… in fact, all messages in the spam folder simply disappeared without me ever emptying it!)
Yes I understand what you are saying but is it possible the sender sent to an incorrect email address? In other words they got the email address wrong.
But if yes indeed they sent them to the correct email then there is an issue. Because I keep my murena email close I don’t receive much spam, so hard to say. I have marked a few spam and I will have to see going forward if they go to spam.
I usually have lots of spam.
I never empty that folder.
They all disappeared at once.
I think it’s a malfunction.
Anyway, thank you for helping and I’d really like to know whether it’s only my account or it happens to somebody else, too.
I’ve found out that, since I bought a 20Gb plan, I can contact the customer support directly, so I’m going to do so anyway.
I just wanted to ask here before, since they warmly recommend doing so.
By experience, just because the person/company supposedly sending you an email says it has sent it, it doesn’t mean it was delivered to your inbox. I had an issue with a drug store which I had to stop buying medicines from because they claimed they were sending invoices to me (I depend on those invoices to ask for reimbursement), but that was a false claim, the automated invoice mechanism was blocking both my e.email and my murena.io addresses, and that was not to receive messages to me since it’s an automated invoice sending mechanism instead, and there was no way for the drug store to ask for changes to its email automation provider to change things just because of me. Apparently security before a non compliant email, pfff. I’ve experienced the same on other automated invoice mechanisms but more frequently with e.email than murena.io. The opposite is also true, there are mailing systems that block receiving email from both e.email and murena.io, but again the more common case is for e.email to get blocked from reaching others’ inboxes.
For some reason if your email domain doesn’t match one of the big players one (mainly gmail.com) then there’s a tendency to block whether receiving email from you, sending emails to you, or both, which is sad. In the end the big corps oligopoly made it so that if you don’t use them you’re consider malicious or spammer or whatever the reason common email blocking filters claim for security, .
I haven’t moved from /e/ and don’t plan to do so, but I’m aware of these issues, and have learned I need to be willing to change providers or whatever when they block me and are not willing to reach their email administrator’s providers to remove the blocking filters/lists they might have after trying both e.email and murena.io…
I think it is a bit more malicious. I think google affiliated email server block sending emails to e.email or murena.io. Same for Microsoft, they seem to block our email addresses…
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