This seems the only way to get in contact with murena to cancel my contribution.
I have had enough of this mess. Can someone get in touch?
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
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Helpdesk services - Exclusively for paying Murena customers
Murena helpdesk services will be exclusively for
- Customers who purchased Murena devices
- Paid for a Murena cloud account
- Active donors from past year
Paying customers can write in here with issue details
Personally, I prefer to donate now that they need more.
Cheers
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Could you please give a reason as your stance does not to apply to any other case I can come up with.
I completely agree with you. you cannot trust the helpdesk at all.
Another topic is lack of customer knowledge. It appears that this organisation is unaware of me being a donor, purchased several devices and that I am a paying customer.
Do I have to prove this every time I contact the helpdesk?
I can understand how you fell being a donor supporting this project.
I am not a donor myself but like many others, I continue reporting issues hoping to make this better for everyone. However there are no signs of progress except for posts getting closed after 90 days with no solution.
Worst part is, gitlab is not taking new account registrations to raise tickets for devs to look at…
Totally dead in the water.
You are not talking about the antispam email domain filter described in section “Getting an error message in new ID creation on /e/OS Gitlab?” at Report an issue ?
(I accidentally deleted my previous response)
Don’t want to deviate from Tore’s main topic here.
However, helpdesk@murena.com is a dummy email address. All you get is a response saying the mailbox is not monitored. Pretty much endless loop.
Seems like these guys don’t have time for this.
I guess this is confirmed here
However I do not quite know how this works:
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I could, but I won’t! I prefer to focus on helping /e/ foundation recover from this disaster and improving services. I don’t think any of us are happy with what happened, but I personally need this project to succeed. When the data is recovered, we’ll have time to dialogue with those responsible for the project about what happened. I don’t think now is the time for that.
Best regards
A happy /e/os user since 2020
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