System restarted after two installations failed, OnePlus Nord

MeeTzu · June 10, 2025, 11:00am

Hello,

I think that was a major issue. Fortunately it has solved by himself.

Some minutes ago, I was updating two of my apps (TikTok and X) from Aurora. The two update were downloaded and then I got the failed update notifications. Then, suddenly, the system goes black and I got the /e/ logo with the dot bumping like the phone was starting. The screen went black again and when I pressed the power button I saw the /e/ logo again for half a second. Then finally the system came back and everything was working fine. I never had this kind of problem which seems to be major through my beginner eyes maybe not. On the “Up time” in settings the time wasn’t back to zero meaning that the system didn’t restarted despite the fact it seems to have log out and login again.

Voilà ! This was only to inform the developer about this new issue.

OnePlus Nord, e.os 3.0-s-20250528496287

Thank you all.

Long live to /e/ !

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services phone

Gquirt · June 10, 2025, 5:07pm

If you can, try to replicate the issue and figure out what caused it. It can be very hard to fix if the devs can’t make it happen consistently. Once you figure it out, then share.

Sometimes tech just does weird things. Last week my phone hard crashed in the middle of a phone call. It took a minute or two before I could turn it back on. It’s never happened before and hasn’t happened since.

Stuff like this can happen regardless of what platform you use. I’ve had random stuff like this on Windows, Linux, and stock Android. Unless it starts happening semi regularly, it’s usually best to just reboot and move on.

MeeTzu · June 10, 2025, 5:50pm

Ok Gquirt, you motivate me to go get the logs at the time. Here it is :

06-10 12:46:17.481 1576 1997 E AndroidRuntime: *** FATAL EXCEPTION IN SYSTEM PROCESS: PackageManager
06-10 12:46:17.481 1576 1997 E AndroidRuntime: java.lang.NullPointerException: Attempt to get length of null array
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService.matchVerifiers(PackageManagerService.java:17152)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService.access$7000(PackageManagerService.java:519)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService$VerificationParams.sendPackageVerificationRequest(PackageManagerService.java:18650)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService$VerificationParams.sendApkVerificationRequest(PackageManagerService.java:18461)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService$VerificationParams.handleStartCopy(PackageManagerService.java:18446)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService$HandlerParams.startCopy(PackageManagerService.java:17884)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService.lambda$verifyStage$42(PackageManagerService.java:16042)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.pm.PackageManagerService$$ExternalSyntheticLambda41.run(Unknown Source:2)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at android.os.Handler.handleCallback(Handler.java:938)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:99)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:201)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at android.os.Looper.loop(Looper.java:288)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at android.os.HandlerThread.run(HandlerThread.java:67)
06-10 12:46:17.481 1576 1997 E AndroidRuntime: at com.android.server.ServiceThread.run(ServiceThread.java:44)
06-10 12:46:18.013 22852 22852 E AndroidRuntime: FATAL EXCEPTION: main
06-10 12:46:18.013 22852 22852 E AndroidRuntime: PID: 22852
06-10 12:46:18.013 22852 22852 E AndroidRuntime: DeadSystemException: The system died; earlier logs will point to the root cause
06-10 12:48:28.808 4110 4110 E AndroidRuntime: FATAL EXCEPTION: main
06-10 12:48:28.808 4110 4110 E AndroidRuntime: Process: com.aurora.store, PID: 4110
06-10 12:48:28.808 4110 4110 E AndroidRuntime: java.lang.IllegalArgumentException: Navigation action/destination com.aurora.store:id/action_appDetailsFragment_to_installErrorDialogSheet cannot be found from the current destination b(com.aurora.store:id/installErrorDialogSheet) label=InstallErrorDialogSheet
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at e2.p.G(SourceFile:226)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at e2.p.I(SourceFile:10)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at com.aurora.store.view.ui.details.AppDetailsFragment.K0(SourceFile:346)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at com.aurora.store.view.ui.details.AppDetailsFragment$d$a.a(SourceFile:5)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at M5.M.s(SourceFile:200)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at M5.N.t(SourceFile:13)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at n5.a.p(SourceFile:9)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at A4.d.s(SourceFile:51)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at J5.i.n(SourceFile:86)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at J5.i.G(SourceFile:35)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at J5.i.p(SourceFile:17)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at M5.M.j(SourceFile:30)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at E3.d.d(SourceFile:7)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at com.aurora.store.data.receiver.InstallerStatusReceiver.onReceive(SourceFile:445)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.app.ActivityThread.handleReceiver(ActivityThread.java:4375)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.app.ActivityThread.access$1600(ActivityThread.java:256)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2102)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:106)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:201)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.os.Looper.loop(Looper.java:288)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:7870)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003)
06-10 12:48:28.808 4110 4110 E AndroidRuntime: Suppressed: O5.e: [G0{Cancelling}@9b09896, Dispatchers.Main.immediate]
--------- beginning of system

Sorry I don’t know how to display like a code.

mihi · June 10, 2025, 5:54pm

Is it official? Bought from the store?

MeeTzu · June 10, 2025, 8:45pm

Aurora store, not bought

mihi · June 10, 2025, 8:56pm

Aurora store is for apps, I am talking about the phone you have, If you have bought it from Murena

MeeTzu · June 10, 2025, 9:15pm

No. The official store doesn’t sell OnePlus.

mihi · June 11, 2025, 3:58am

They did sell at some point some OnePlus Nord.

What is your OS version?

Check if it is Commumity or Official

MeeTzu · June 11, 2025, 10:22am

Official, version 3.0

mihi · June 11, 2025, 10:56am

Check if your bootloader is locked.

In any case you should use sideload in recovery to update to 3.0.1.