Teracube screen detaching from phone

/e/OS Devices Teracube
, ,
1

I just contacted support with this issue, but I figured I might get a faster answer here: A couple of months ago I started noticing that the screen was beginning to detach from the main body of my Teracube 2e, causing issues with the touch screen registering phantom touches (e.g. pressing on-screen buttons by itself). The problem is slowly getting worse.

After searching for the problem online I found that other users have run into the same issue with their Teracubes: Screen is peeling off. (not protector, the screen itself) This is my replacement Teracube screen. Is this under warranty? - Teracube 2e - Teracube Community

The same thread also mentions, that it is likely covered under the 4 year warranty. Should I contact Teracube support with this directly, or can Murena handle the warranty repair?

Thanks for your help!

2

That would depend on where you made the purchase from. If from the Murena store then sending the details using the form which shows up on this link Contact Us is the correct way.

Please note due to the high volume of requests the helpdesk has a 5-10 day response wait period.

3

Same thing happened to me. Could try just adding a touch of hot glue to the back to keep it in place. Trust me, the process for replacing the screen (which I did) is a bit of a nightmare.

4

Thanks! I contacted both Murena and Teracube support. The latter got back to me saying that they can replace the phone for free, so that might be a good option. I would probably just have to flash the new device with /e/OS myself.

2 Likes