Ticket#9951917 & Ticket#9952207

Community Forum
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I originally submitted a refund request ticket on October 7 but did not hear back in 5 days. I submitted another ticket on October 13 for the same refund request but have not heard back at all.

I find this level of customer service unacceptable.

Murena says the device is returnable up to 30 days, in the FAQ they say 14 days. Which is it? And how could one even return it within 14 days if you don’t hear back in the 14 day window?

What a scam. I am about to contact my credit card company.

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services

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Sharing the ticket numbers with the helpdesk team.

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Just read this and I don’t know if this would help but I had a similar issue some time ago. It was in settings and the setup for email was incomplete. Once I let it do its automatic setup I restarted and it was fine. These really are good phones but it takes some reading and patience.:blush: Hope this helps