Unable to switch on my fairphone

/e/OS Devices Fairphone
1

Hello,

I bought a fairphone 6 with Murena (e/OS) a few days ago. I think the version of e/OS was 3.1.4.
It was working well. I charged the battery during the night. The Fairphone was on when I plugged in the charger last night, and this morning it is off and impossible to turn back on. I pressed the power button and the power + volume up buttons for more than 10 seconds, but nothing works—I still can’t turn it on. As far as I know, there was no overheating or any other issue. Has anyone else had this problem? Do you have a solution to fix it?

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

2

Remove the accu, count to 10 and put it in again.

1 Like
3

I take it your FP6 does not show any sign of life when you (re-)connect it to charge?

If it does llight up, here is a trick how to boot Fairphones :three:, :four:, :five: and :six: without any button:

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4

Thank you for the advice. I imagine that opening the Fairphone will void the warranty. Do we have any explanation for this malfunction, which occurred less than a week after I started using it?

5

You can always open the case and take out the accu. Note: changing the accu (and other parts) is a use case the device is made for. This doesn’t affect any guarantee because this is not even to detect by anyone, as long as you don’t damage the backside.

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6

Is the video still available somewhere? I can’t have access to it?

7

Invidious or Youtube “Fairphone 6 replace accu”

9

(If you mean to reply to ME,) I do not know if zalamander’s video is available somewhere. I never watched the video. To me, the written instructions are so easy that I do not need the video.

1 Like
10

Something similar happened to my FP6 a few time (2 or 3 times in 2 months): When I turn it on, fully charged, the back flash light comes on, but the device doesn’t boot at all. I have no explanation why this happens. I have to keep pressing the power button for 20 seconds, then the light goes out. Then I press and keep again the power button for 10 to 20s and the device boots normally…

Strange, but it’s hopefully very rare…

11

I am also unable to turn on my fairphone 6 with /e/os. It was on ~65% charge, I put it on a charger (that it charged fine on before), it was right next to me for about 20 minutes, then I wanted to check something and saw that it’s off. Not overheated (not even warm), didn’t make any sounds, but it’s just dead.

What I tried:

  • holding the power button for 5, 10, 20 seconds
  • holding the power button and the volume up button for 5, 10, 20 seconds
  • taking the battery out and putting it back again

Absolutely nothing works, the phone is dead. I’ve only had it for a few weeks.