Vipps and DNB don't work on e/OS

Using /e/OS Applications
1

I tried to use Vipps on my Fairphone 6 with e/OS, but it gets stuck on the verification screen. Whenever I open it, it keeps telling me to use biometric verification. If I do use it, it just shows the same pop-up again. If I try to close the app, it re-opens Vipps by itself. This forces me to restart my phone completely. Also, the application says that “Vipps can’t start. Try deleting Vipps and downloading it again from Play Store. It’s also possible that your phone has been modified. If that’s the case, get in touch with the store or person you bought the phone from.” How do I fix this?

Edit: DNB doesn’t seem to work either. In case of DNB I can’t log in at all.

2

@inputusername Can you try to reproduce the issue and then report a bug following this documentation ? Capture a debug information from /e/OS

You can send the bugreport to jonathan.klee@e.email

3

For me, Vipps crashes when enabling biometric verification, so I always leave it unchecked. Also, after some time of use, I do get the message you refer to, “Vipps can’t start…” Then I need to set a new password in order to be able to log back in. Other than that, Vipps works well for me. FP5.

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4

Looks like leaving biometric verification off fixed the Vipps issue, however DNB still doesn’t work unfortunately.

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5

I’m able to configure Vipps with PIN and biometric verification. However, after a while the app starts reporting this (in Swedish) when I enter my PIN or use biometric:

Vipps kan inte starta. Försök att radera Vipps och ladda ner den igen från Play Store. Det kan också vara så att din telefon har modifierats. Kontakta i så fall butiken eller personen du köpte telefonen av.

Translated to English:

Vipps cannot start. Try deleting Vipps and downloading it again from the Play Store. It may also be that your phone has been modified. In that case, contact the store or the person you bought the phone from.

If I delete the app, reinstall it and configure it again it works for a while (~12 hours?). Then the message above starts appearing again.

I download the app from the App Lounge with an anonymous account.

6

I get the same message from time to time. I ignore installing the app anew. Instead, I select the “create new password” on the same screen, log in with my credentials like when setting up Vipps the first time, set my preferred code, and the app works again, for a while. I need to do this process whenever that message appears. It can be weeks between each time, or more often.

7

I can also use the “create new password” option. In that case, I’d need to add my card again to be able to use it for tap-to-pay. However, the tap function continues to work even when I can no longer log in to the app with PIN/biometrics. So I might just leave the app in that state since I currently only use it for tapping and not for sending money to other users. Still, it would be nice if the app could function fully on e/OS in the long run.