Volume levels low

Using /e/OS Troubleshooting
1

Hi all

I have been using my Apple Airpods Pro (bluetooth) for the past few weeks without issue but recently I’ve noticed that even at max volume, the max volume is quite poor (low).

Is there some setting that is limiting max volume to protect my ears or something - I can’t find anything in settings.

If not, how could I troubleshoot this further?

Thanks in advance

Regain your privacy! Adopt /e/ the unGoogled mobile OS and online servicesphone

2

Can you try them on another phone ?

3

Hi,

In the Developer options there is a “Disable absolute volume” setting related to Bluetooth but I don’t know if it can solve your issue.

4

Yes they work at full volume on other devices. Also it’s a recent change I feel.

I have tried Disable absolute volume but no change.

I have updated the eOS & no change either. Any other ideas on how to troubleshoot?

5

As a followup on this:

I got some new Jabra elite active 75t bluetooth earbuds.

Connected normally and the sound seemed to be normal (although not as loud as if I connect to another device). Then after a few times of connecting and disconnecting (4 or 5) I get the low volume problem again.

Please, this issue makes the phone essentially unusable for me - how can I troubleshoot?

6

Wanting to bump this - @Manoj any ideas on what next ?

7

I’ll be looking to return my phone, which is otherwise perfect, if I cannot get some attempted assistance on this @Manoj

8

Hi @Aloha109 Is this a phone you purchased from the /e/ store . If yes you should send a mail to support@e.email
Also Pl can you share what is the device model and /e/ build on the device which can get some other users with similar device to comment.

9

Thanks @Manoj

Yes it is from the e/store. I will email support.

  • Samsung Galaxy S9
  • 0.11-o-2020083170820-stable-starlte
  • Model SM-G960F
  • Android version 8.1.0

Anything else needed?

10

Hello there,

Could you try the following solution ?

You might have to restart your phone after you have made the change, plus you migth want to disbale developer’s options once the setting has changed.

Thanks.

Alexis

11

Hi @alexis, yes I tried this as one of the earliest possible fixes, but no change sadly.

The issue also persists with a new set of bluetooth earbuds - jabra elite active 75ts. Interestingly the first pairing of the earbuds worked okay, but then after a few pairings the volume seemed to decrease to low levels again.

12

Hello there,
have you tried resetting your BT settings or factory reset the phone to see if it would revert to a normal state?

Thanks.
Alexis

13

Hi @alexis,

  • how would I reset just the bluetooth settings? I can’t see an option for that?
  • I could perform a factory reset but it would be frustrating to lose my entire phone setup.

Best,
Taimur

14

Oreo : Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.

2 Likes
15

Thanks I tried this but for the two sets of bluetooth earphones I tried previously (apple airpods pro & jabra elite actve 75t) volume levels are still low.

I tried with Jabra evolve 75 headset & volume was normal / louder as expected. So it seems to be an issue with some headsets and not others. Any other ideas?

16

Is there a solution? Can editing mixer settings in an adb shell help increase the volume?

17

I found that the hardware volume / buttons for volume on my Jabras were working independently of the software volume. So even though i had maxed out the audion bluetooth volume via the phone, the earbuds themselves were set very low. I didnt even realise could set vokume via the buds initially!

18

I just got a new Teracube 2e from the e store and cannot get the volume up high enough to be able to hear during phone calls.

Is there a way to increase the volume besides the up-volume button?

This is just during regular phone calls, with or without the speakerphone on. The volume is just not loud enough on this T2e phone. If I can’t hear my calls, I will have to return this phone.

Thanks in advance for any help on this issue.

1 Like
19

I have this issue, persisting on the last three releases installed both on my Note 10+ and S10 5G.

Playing media, the volume is very loud, enough to hear clearly in a slowly moving vehicle with the windows down. But the in-call volume is terrible, barley enough to hear in normal office environments on handset earpiece or speaker mode. Very frustrating.

I have seen a few related posts going back years, but there doesn’t seem to be much interest in fixing this. This does not appear to be a hardware limitation. Why are call audio levels so much lower than media playback?

1 Like