Web Installer issues - FP6 - ADB connect issues?

[willems]

Hi All,

(I’ve use a similar post on the Fairphone forum No "Allow USB debugging" pop up - #31 by WillemS - Fairphone 6 - Fairphone Community Forum and was advised to seek advice here)

I’ve recently bought the Fairphone 6 and am trying to install e/os. I’m running into a wall right out of the gate, not even being able to get to step 1 of the web installer process.

I have two computers and have tried with Window 11 and Linux Mint. I’ve used several cables. I’ve tried using Chrome, Chromium and Vivalda browsers.

The basics seem all fine to me; USB debugging is active, so is OEM unlocking, checked USB debugging to File Transfer.

The trouble begins when the web installer wants to connect to the phone. Pressing the ‘connect-button’, I see the popup with the Fairphone that I can select. After doing that and pressing the ‘connect’ button again, nothing happens. After a while, an error message appears: ‘error on step: device detection. Cannot execute command: connect ADB’

I’ve tried to install en reinstall adb platform tools (both on windows and linux). In windows, I can access the phone via the windows file manager just fine.

Windows:
If I go to device manager (windows), I can see an error (!-icon) at the adroid adb-interface. Error might be ‘device doesn’t start, error 10’. Can’t fix that by updating (windows says it’s currently using the most recent driver). Using the Optional Updates, I have updated 4 Android ADB drivers and now have a Android Composite ADB Interface icon that does not show any errors (so no !-icon).

Linux:
In worse shape than windows it seems. When I connect the phone, a new error-prompt appears every 10 seconds: Unable to Mount Fairphone, unable to open MTP device “001,020-030”. The prompts stop after a few minutes. I cannot access the phone via the File Manager, although the phone icon does appear on and off, every 10 seconds.

In Linux, I have triend lots of commands in Terminal, from installing adb (works, with deamon running) to disabling adguards. I’m pretty new with linux so am not sure I’m doing it right.

I’ve hit a dead end. Any advice or tips are greatly appreciated.

Willem

[aibd]

Hi @willems welcome to the /e/ forum.

You have clearly done a lot of research but if you check eosinstaller threads you will see that the installer does not work for all and there is no documented way to get a log.

I would recommend to study the manual Install page Install /e/OS on a Fairphone The Fairphone (Gen. 6) - “FP6”. The work is done by a script so is not so hard once you get the initial downloads including platform-tools correctly sorted. I suggest to decide on Windows OR Linux to put your initial time into.

[willems]

Hi @aibd ,

Thanks for the reply. I did actually spot a forum message from mid july that the web installer didnt work, but I figured (incorrectly, it seems) that that would have been solved by now. Guess I was too optimistic.

I had tried the other method (of which you sent me the link) before but also had some issues there and could’t even unlock the bootloader. Your suggestion pushed me into giving another go and - low and behold! - I think I might have actually succeeded. It took quite a bit of my sanity and this stuff is really above my computing skill level, but looks like I now have a working version of eos.

Thanks so much for your reply and suggestion.