App Lounge "Account Unavailable" error

Is anyone having issues with the App Lounge and receiving the Account Unavailable error? I installed /e/OS yesterday and this error is popping up 90% of the time I try and use the App Lounge. I can sometimes get around it by unchecking common apps and logging out but it eventually returns.

Phone: Nothing Phone CMF 1

/e/OS Version: 2.7-u-20250111460593-community-tetris

Regain your privacy! Adopt /e/OS the unGoogled mobile OS and online servicesphone

@Sav
The non-functioning of the App Lounge in anonymous mode also occurs on many other devices with community build, but not on the ‘official’ CMF Phone 1 version e-2.7-u-20250109460370-official-tetris. The App Lounge works here.

1 Like

@Xxpsilon thank you, understood. Very new to this… how would I go about moving to the official build from the community build?

@Sav
You can find all the information you need in this forum. Reading the posts isn’t only helpful but also educational. Simply use the search function at the top right (magnifying glass).

1 Like

@Xxpsilon found it, thank you for taking time to reply. :handshake:

So I have now installed the Official version but the App Lounge is still presenting the same error, any suggestions?

Strange! The App Lounge problem that has been going on for months is more than annoying; just like the online services since October 2024

Okay so may have found my problem. Maybe a bit of an own goal!

I was using Quad9 DNS 9.9.9.11 on my router, switching to 9.9.9.9 seems to have resolved the problem. Been a couple hours now and have not seen the error.

But thanks again for the help, I’ve noticed some other small performance improvements with the Official version so was still worth doing it.

Please mark your thread with problem solved = Solution!

1 Like

@Sav
Just installed on a Samsung Galaxy /e/OS-U 2.8 (A14) community: App Lounge v2.13.2 works!

Must have been my DNS setting all along :man_facepalming: