Can't access my Murena workspace account with e.email. 'account disabled'

[piedqm]

Hi there

When trying to log in to the Murena cloud I get the error ‘User disabled’. I can’t really find anything to solve this and an email to helpdesk@murena.com gets a reply that the email address is not monitored. How can I solve my issue/contact the helpdesk?

Pieter

[Tentos]

Hello @piedqm,

I have done a quick forum search. Another user has had the same problem before: E.email user disabled .

You may try to contact Murena using the form at Contact Us. Or maybe @Manoj can help?

[Manoj]

Hi @piedqm I shall send you a DM requesting the email ID that has been disabled. Pl do not share it on this forum as it can be viewed by all.

[piedqm]

Ah yes, thank you! I also found that post, that’s where I got the email helpdesk@murena.com from.

Regarding the contact form, I found this where you get this:

.
The other categories didn’t apply at all to me. I will try it if @Manoj can’t help me, but that’s a bit confusing, 2 contact forms .

[aibd]

@piedqm

but that’s a bit confusing, 2 contact forms

One is to Murena, which is what you want only open to paying customers; → Contact the Murena Helpdesk → option workspace plan.
The other is to /e/, which is the OS, not really your concern atm.

But @Manoj simply invited you to send him a private message.

emails to helpdesk cannot work till the outage is fixed.

Maybe as a new user you do not see the MESSAGE button ?? To you it looks like this:

[Manoj]

@aibd

simply invited you to send him a private message

Discussing how to resolve this in a DM with @piedqm