Can't disable tap to wake

This is Android version 10.

OK, I have no idea how to help you. And no idea, why you can just see that less options instead of all others…

Bit of a mystery this.

Settings options differ slightly for devices. Obviously may differ on different android versions as well.

The screenshot I showed you was Essential PH-1 on 11.

I have also Sony Xperia XA2 on 11 where gestures menu is same as yours, but I cannot find a tap to wake option anywhere!

Where is your tap to wake feature? Is it Settings, Display, Lockscreen?

It would help to attract others to this topic if you added the device name to the main topic title by editing it.

I guess it’s Teracube 2e purchased from e . Now known as Murena, lol.

It’s under Display.

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I see. That option is not on either of my phones with e. Nor another phone on Calyx.

This could be a bug with the 2e.

The phone wakes every time when you tap the black screen right?

How are you with catching logs and filing a bug report?

Sorry for all the questions, but is this 2e bought from e?

What version of eOS q are you on, v0.18q?

There is an OTA update due soon, to v0.19. You never know, it might fix it. :wink:

Yes, every double tap of the screen wakes the phone.

I purchased the phone from e and I’m on the stable release of 18.

I’ll look into generating a bug report.

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Try the Teracube Community if you haven’t already

I see it is device dependent, and an issue. Enable tap screen to wake up by default (#3693) · Issues · e / Backlog · GitLab there may be other issues recorded.

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That’s interesting, but actually the opposite of what is being tried to solve here, as I’m sure you can see. I’ve been looking around for this and it does seem to be an unreliable and contentious feature!

I think a dedicated bug report is needed for “can’t disable tap to wake” by the toggle in the settings.

And maybe link the issues

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Another Teracube 2e user here, I’ve installed /e/ earlier this week and just updated to 0.19. I’ve had this issue since installing the OS. It didn’t occur with the “regular” Android OS before. I tried looking at all the options and settings suggested here and everything seems as it should be.

Hi @CPacaud welcome to the forum. Two reports of the same thing on Teracube is a bug and should be reported as a new issue against Teracube. Report an issue.

Would you describe the issue as “Teracube 2e, Can’t disable tap to wake; /e/ understands “phone in the pocket” as double tap”?

New users can find it difficult to login to Gitlab, if it does not work first time, please can you send an email to support@e.email, asking to enable login. Thanks.

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Hi Iain, Just wondering whether a comment on the bug report you showed at post #18 would be useful?

Chris

Perfect, I was wondering if I was supposed to report the issue myself, wasn’t immediately clear where/how to do it. I see now I should’ve searched in the documentation section !

I don’t have anything to say specifically about a “phone in the pocket” problem - personally, I only have a problem with double-tap waking up the phone when I don’t want it to e.g. when I pick it up.

I will go ahead and create the issue. Thanks !

Hi Chris, my view would be to start a new one and allow someone to mark it a “sort of duplicate” as this issue appears to be built into Teracube with no way out, while the other issue started slightly different, and for USA Teracube needs to be right! :slight_smile:

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Here you go !

Loving /e/ so far btw !

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I’m experiencing the same issue on the Teracube 2e. Should I submit a bug report, too? Or is this a known issue and on the list to be fixed eventually?

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Hi @YellowJersey welcome to the /e/ community. Rather than start a new bug report, first thing would be to study the linked report above, check if the issue is exactly the same as yours. please also read all of this thread and follow the links to give you the widest possible understanding of the issue (remembering the people here offering support have not seen the issue).

Please then add to the bug report either confirming that your device reproduces the issue exactly, or provide any wider insights. Thanks.

(remembering the people here offering support have not seen the issue)

The people who were offering support do not have the Teracube. They were try to diagnose the issue with different phones.

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Added a comment to the Github page saying I’m experiencing the exacts same issue. (I read through the thread, went through the linked report above, confirmed issue is the same as mine).

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This bug still persists even on the latest update. What an absolute joke…

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