Can't log into https://ecloud.global with new created account

support

#1

Hello.

I created a brand new /e/ account and installed /e/ on my mobile. While /e/ itself works just fine I cannot log into my /e/ online account at https://ecloud.global
Always get “wrong password”, although it is correct.
Reseting password does not help.
Sending/Receiving email from within /e/ on my mobile works, though.
Is this a known issue? Anyone who can help?
Regards.


#2

Hi, yes the login page is a bit complicated.

You have to log with the /e/ email in lower case.

Ex : username@e.email works
Username@e.email doesn’t work
username doesn’t work


#3

Thank you very much.
It works now with lower case!