Contacts Sync Issues - Deleted contacts

[G-knome]

Hi all,

I’m experiencing issues with saving contacts. When I save new contacts on my phone and later come back to look for it, the contact is not found. I’m suspecting this is happening because I have 2 /e/OS phones and the second phone could delete the contact instead of downloading it. I don’t think it’s the phone itself causing the issue since I have experienced the issue first with a Murena 2, now with a FP6.

Thanks

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[aibd]

This can be tricky to tease out.

1. Are both phones connected to murena.io?
2. Does your contacts list look ok in the Cloud Contacts app.
3. Quite a good check for “are they identical” is to find the “account” view which includes the number of contacts in each contacts list.

Some of the issues were explored here (although ofc he was coming from a different starting point).

How to unify and sync Contacts + Webmail contact lists in /e/OS?

Hi, I’m seeing duplicate contact accounts on my S10+ (/e/OS 3.6-t). Each @murena.io identity seems to have both Contacts and Webmail lists. The issue: both lists contain different data some contacts are duplicated, others exist only in one list they don’t sync with each other I probably didn’t create the Webmail account manually – it was likely set up automatically – so I’m hesitant to remove it; as suggested here Three accounts for sync adresbook? Goal: Have one unified contact …

@G-knome

I save new contacts on my phone

A thing to watch out for is that you do use “Create New” if that’s the aim (??).

Edit
For further clues with two phones it maybe also worth to compare in each

Contacts app > Settings > Default account for new contacts and

Contacts app > Settings > Contacts to display.