Done with Murena, no support, bad service, old phone, high px

Problems with Murena despite repeated attempts to resolve. I’m getting the new Unplugged phone.

Why doesn’t e/ fix the file transfer problem from phone to computer? Everyone wants to upload pictures at the very least.

No one want to use e/ cloud every time. Is it just to get people to pay for the e/ cloud service? I’m tired of asking for fixes for the same thing.

Why does my phone randomly turn the screen on and off until the battery dies since the new update? I’m tired of asking for fixes.

Why did e/ send me a Pixel 5 with a broken sim card holder and refuse to replace it? Their service literally said I have to send the entire phone back to be replaced and sit without a phone while they take a month to send one back. Just bad customer service. I just bought the dam thing.

This is my second e/ phone. I won’t be buying another. It’s really annoying. Tired of the tech hassles all the new tech has. My first e/ os phone was ok.

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

What IS the file transfer problem? When you plug in a cable between your device and a Windows PC you can pump files immediately, you don’t even need further software or something. There are also solutions for a Linux PC. You can transfer files from and to everywhere in the same wifi network using wireless protocols like FTP or HTTP and several proprietary ones. I never used the ecloud for files.

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Also, KDE Connect is one of the first apps I install. Anywhere anytime.

I have windows 10. On my e/ phone, when i try to click to let my computer control file transfer the phone will NOT allow it.
I have tried changing file types and messaging murena support. murena messaged back ‘thanks for visiting our site’.

There are also multiple people with the same problem in the forum. The answer I have seen is use the e/ cloud.

I understand your problem correctly I could also be a problem with the port on the computer or even a cable which doesn’t work properly.

This is also a common issue on the forum often talked about

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The “control” switch is not one I find useful in everyday use for data transfer … however I wonder if the issue is looking more significant to you because of the cable you use. In the following screenshots I use first the cable which came with the phone, then a decent data cable.

Settings > USB screenshots

Image 1. No cable connected. All greyed out … stays this way till a cable is connected. We see also that this device has the disadvantage that Default USB has been set at No data transfer.

Default USB is found in Developer options.

Image 2. Ineffective cable connected. No transfer is possible. It seems “Connected device” might switch …

Image 3. Same cable, “Connected device” Couldn’t switch …


Image 4. Data cable connected … “greyed out” has gone … but still no data transfer … it will switch …

Image 5. All set for File transfer.

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If you haven’t enabled file transfer in the dev settings of course that it won’t work…


Go to dev settings in the system part. Find this option.

Yes, but this is a developer setting. The typical user doesn’t even know how to get there. And yes, that could be called a problem.