I’ve tried to click on “increase storage” several times the last week, always with the same result on the screenshot. How to continue the 64GB of storage after one year? Where to find the recent pricing and means of payment?
Good to hear from you after a long time even though it is about an issue
I am also able to log in to the url given above. If the issue is still there on your side Please send a mail to email@example.com and we can have a team member with database access look into your account.
OK, I finallly got in. New website, new account it seems that was the problem. And allowing scripts from esolutions.shop and jsdelivr.net in NoScript security suite before accessing the site from the link in ecloud.global.
But I still don’t see how to continue the subscription for 64 GB of storage. Last payment was September 2019. I hope the bank account number is still the same, with the notification as before. Because, the new shop doesn’t know my subscription:
You mentioned a new account.
Have you tried to log in with your initial esolutions.shop account, the one you used last year? It is different than your /e/ account. Did you try request a password reset here: https://esolutions.shop/my-account/
Hope this bank account number FR76 1027 8021 8300 0201 6960 197 still is the right one, because esolutions.shop works credit cards only. Payed € 49.90 by bank-transfer on that number. With the e-mail address under it and the same information as last year.
Placed an order in October 2018, Order number 4048, and had to it this way last year too. This “credit cards only” doesn’t work for me, I only do bank-transfer and PIN. Pinning works faster, most e-shops work with it, but not /e/.
Thank you, that was the problem, I changed my password.
I’m having the same issue, I’ve been trying for days to access the storage options, I wanted to check when my next payment was due, keep getting that error, now I’ve found an email from earlier today saying my payment didn’t go through and will be retried in 12 hours or click link to pay now, I click the link and that too brings me to the same page
I’ve got the money ready to pay but I didn’t know to make it available as I couldn’t get into the account, stuck in a loop I’ve replied to the email detailing this but thought I’d also check on here to see if anyone else is struggling. I can’t check this on my /e/ phone either as the battery is shot and needs replacing.
All who are having issues with access, please note that you have to first logon to esolutions.shop and then click the increase quota etc. link.
If you can’t logon to the shop you can reset your password.
Please visit https://esolutions.shop/my-account/
Hi, I’ve just tried that and no matter which way I try to do it I get the same error page, whether I’m trying to log in or change the password, I’ve tried with both my e.email address and the gmail one the payment reminder email came to
Sorry for the delay didn’t see the message come in, yes I’ve just double checked and my VPN is off, I think after I first started to get the error I tried turning the VPN on but that didn’t make any difference, don’t know if my repeated attempts have tripped a longer block or something but I’ve had no messages other than the missed payment one I got today.
Fear not, they won’t vanish. We check each case and try to get in touch if we see it’s some payment error. Also, at most we just reduce the quota and your storage becomes full, we never delete any data unless it’s clear abuse!
Let me have a look at this today or tomorrow and get back to you.