eCloud possible issues with syncing content - please test

Hi guys, we have pushed an /e/OS update a few days ago (dev only, not stable yet).
Some of use are having issues with eDrive, despite the tests shew no issues.

We would be grateful if you could test this and report any issue you encounter.

How to test?

  • make sure you are using a “dev” /e/OS ROM (e.g. NOT on a preinstalled /e/-smartphone like the /e/-FP3 or the /e/-Galaxy…)
  • ensure that you have an /e/ account configured in Settings->User and accounts (otherwise, check this)
  • check that Pictures & Video sync is enabled in Settings->User and accounts->username@e.email->account sync
  • upgrade to the latest available /e/OS version 0.11-20200829xxxx using OTA update (Nougat: Settings-> About phone->System updates / Oreo: Settings->System->About->System Updates / Pie: Settings->System->Update manager)
  • take a couple pictures, record a short video, delete an older picture
  • switch your screen off
  • one hour later connect to https://ecloud.global
  • in the “Activity tab” check which content has been sychronized during the past hour
  • check in your pictures that you can retrieve the picture and video you have taken earlier
  • report us here if it worked/if it didn’t work

Thanks!

Regain your privacy! Adopt /e/ the unGoogled mobile OS and online servicesphone

Still does not work - as of today.

I encountered some issues already with the last /e/-p-0.09 dev version from July.
I opened an issue in the issue tracker earlier this week (https://gitlab.e.foundation/e/backlog/-/issues/1772).

Since then: I completely reinstalled my phone with a fresh /e/-p-0.10.
First, syncing seemed to work. New pics where uploaded.
But later when I deleted some older images on the phone, the they pics remained in the /e/cloud. This was three days ago. As of today, they are still not deleted in the cloud.

Yesterday, I updated to /e/-p-0.11.
I did a new test with pics taken today with my phone.
After 1h they were not uploaded to the cloud - and the pics that I deleted from my phone three days ago are still present in the cloud.
The test of today I conducted with the standard camera app as well as with GCam.


According to my device, today there was no syncing activity conducted at all.

I am experiencing this issue since upgrading the herolte device to 0.11-2020082970471 (Android version 7.1.2).

The last successful photo sync was the last photo taken before the upgrade on 2020-08-31, and those taken since have not sync’d.

Attempting a manual “Sync now” in the “Settings -> Accounts -> /e/ -> (specific account)” menu shows that “Pictures and videos” attempts to sync (along with the Address boooks, Calendar, Mail, etc), but the photos do not show up in the edrive, and there is no indication of the attempt to sync on https://ecloud.global/apps/activity/

@ralxx the device you are using is the Poco F1 right?
Just wanted to check if it is device specific as @keverets is reporting an issue on the herolte

Little update from my side.

  • Pics that I had taken yesterday, were finally uploaded in the cloud. It just took around 5 hrs. Pictures that I have taken today are not uploaded yet. I am wondering if it could br possible that the pic/video and mail sync is only executed every 12 hours (at 7 and 19h)?
  • The pictures that I deleted some days ago on my device are still present in the cloud.
  • I tried manually to sync pics, but pics are not synced with cloud neither.

@Manoj

  • Yes, my device is Poco F1/Beryllium
  • Device specific? Likely as there are only few others who reported.

I have the same issue. I’ve a OnePlus 3 but it has the UNOFFICIAL rom. It takes many hours before uploading photo or video. Though calendar and email are working as expected and both sync fast.

Would you please report the state of this?

settings --> apps --> eDrive --> permissions -->  storage

Is it enabled or disabled?
If disabled, please:

  • enable it
  • test again and report if it fixes the synchronization issue

settings --> apps --> there is no eDrive app on my phone.

Update @ tcecyk: Thanks for the explanation. On my OnePlus 3 eDrive storage is enabled. Which makes sense as it uploads photo and video it only takes several hours. Version beta-1-build-o-20-06-05T2120

in the upper right when all (user) apps are listed, there’s the option to show all system apps/services. There you can find “/e/ Drive” - it should be translated to your locale

There are two “/e/ Drive” listed (one in the main profile and the other in the Shelter/work profile), and both have Storage permissions enabled.

Version beta-1-build-n-20-08-13T1523 (for both)

S7, android 8.1, /e/ O.11 and storage permission for edrive is active…

But doesn’t work for me.

Is this issue recent …starting in the past week ?

I am using a slight earlier version

Pictures and Videos are syncing for me.
There is a problem with the Contacts sync recently, which only started 2 days ago.

DEVICE:
POCOPHONE F1

HTTP RESPONSE:
Response{protocol=http/1.1, code=500, message=Internal Server Error, url=https://ecloud.global/remote.php/dav/addressbooks/users/xxxx@e.email/contacts/}

500 Internal Server Error

500 Internal Server Error


nginx

I have no evidence, but the “camera” folder is empty…and my old pictures are still in the “opencamera” folder. So i think the problem exist since the update to oreo

I tested today and it works!
Thanks /e/team

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