Hi, welcome in the community 
Maybe this will help :
You always have to enter your e.email (not only the username) and in lowercase.
And in the forgot password field, you need to enter the e.email, not the recovery mail.
Hi, welcome in the community
Maybe this will help :
You always have to enter your e.email (not only the username) and in lowercase.
And in the forgot password field, you need to enter the e.email, not the recovery mail.