I’m using onlyoffice through the SaaS Murena.
Today, I’ve got a popup when opening my document (cf photo attached)
It was about Encoding something
I didn’t know what to do, I click on: Ok.
Then I’ve got this result and impossible to retrieve my document with version history
if you’re a paying subscriber, contact the support sure (if not you can still try but need to ask yourself with what resources they’re supposed to fix it).
Did that file “2024_ODJ-CR.docx” if downloaded ever opened in a local office program?
If I’d be methodical, I’d restore the file from a backup and look at binary differences to the one that is opened unparsed (ignoring pure content changes).
sorry, that was misleading. You do not have access to backups. You’ll need support from server people to do this. As said I think this avenue is open if you are a customer to murena.
But for what you can do: if it opens in onlyoffice even if wrongly-opened, the file should still be there in the file browser. If you try to open this from an offline office app, what happens?