my phone is in a reboot loop. I have charged it this morning with a fast charger. It went to 0% last night. While charging, I have locked it with the power button long press >> lock. After a while (more than 15 minutes), it started a reboot loop.
I have tried removing the SIM and SD card, putting it into recovery mode with Pwr+VolDn. I have a nice “DOS-like” display “Fastboot Mode”, “Device State - locked” in red letters and some parameters about the phone in white letters. Serial numbers, etc.
In this list, “Bootloader version” and “Baseband version” are empty.
When I use the VolUp/VolDn buttons to go to “Recovery mode”, then confirm with the Power button, the reboot loop comes back again.
What can I do next? I want to keep the data on the phone, if possible.
As a customer you should submit the query using the Contact Us form if not already done. The team would be able to help you further. Explain your issue in the form.
I have done that “right now”. Can you tell me something from the “screenshot”? “Bootloader version” and “Baseband version” are empty. What does that mean? Is it possible to install them from my computer and keep my data intact?
I went to a phone shop in the meantime. The technician told me that he is sure that there is a cold soldering on one of the chips an that this is the reason for the reboot loop. I have taken a SIM card, so people can call me on my dumb phone.
I would wish to get a new motherboard or a new phone. I just want to solve my problem and reinstall all the apps that I need every day…
You can send the details on the helpdesk contact form. The helpdesk handles all purchased devices related issues and should be able to guide you further.
So, no answer from Murena since 18.12.2025. I am disappointed. If you want to get any more referrals, get some grip and grit!
@Manoj Happy New Year! And please push someone to do something more than letting people wait for Murena without a production device! I believe that you have some phone numbers.
Ticket#9981109
It is a bad situation when you need to do some banking and your 2FA device with an eSIM is not working at all!
@Manoj
What is the problem with Murena? I still don’t have a UPS label?! On 18.12.2025 I have sent the first request and the phone is still with me?! I have asked for a UPS label on 8.1. Please help me out. There are three working days to just make a UPS label and send it to me. Is this rocket science?!
I don’t understand the situation and it is not getting better. I am living since 18.12. without my main phone and this is a real pain, since I have to rely on a working phone.
Do I really need to rely on you, @Manoj, to push things forward? This feels so wrong…
@dexic, you’re not the sole person with this, per reddit.com/r/fairphone/comments/1fpzn80. It might be a fault of FP’s. In those circumstances, IDK whether making a ticket with FP is of any use, too; if ever you do need to, you’ll likely need to wait a few months for a response. A potential solution is:
