Fingerprint reader not working

/e/OS Devices Teracube
1

I have a Teracube from Murena. As it was broken I sent it back for repairs and got a replacement. Unfortunately it seems there is an issue with the fingerprint reader. I can’t find any settings for it, see attached screenshot. The OS version is 3.2

I searched the discusson board and my findings suggested this a hardware problem. Is that the case or could it also be a software issue that can be fixed?

Screenshot_20251201-090427_Settings
Screenshot_20251201-090427_Settings720×1560 40.6 KB

2

I got two Teracube replacement phones from Murena (the first one having a microphone down, I had to request another one). Both of them have the same lack of fingerprint reader.