FP3 update gone wrong factory data reset

They did …

… Did you get notified just now that the update was there?
Did you buy your phone with /e/ pre-installed (= “stable” channel, getting updates later) or did you install /e/ yourself (= “dev” channel)?

I’m pretty certain the same question came up here before, but I can’t find it at the moment. It’s not like they did nothing, but according to Murphy’s Law they will of course somehow not use the one channel you expect them to use.