FP4 bought from murena in 2023 stuck at e/OS 1.12.3 - s

[ltdm]

Dear all,
I bought an FP4 for my daughter from Murena Shop with e/OS pre-installed in 2023.
Today we realized that the device is still at system version 1.12.3 - s. The update manager does not offer any update options. In the settings, verification is marked for “every day” and all options are “green” (i.e. checked). Requesting a manual check for available updates gives no result. She tried emptying the cache and storage space of the update manager (+reboot), but to no avail.
My daughter doesn’t remember receiving any notifications or updating the system since we bought it.
Do you have any suggestions on how to remedy this situation and make the necessary updates?
System (in French) is:
Version d’/e/OS
1.12.3-s-20230615299639-stable-FP4
Numéro de version
e_FP4-user 12 SQ3A.220705.004 eng.root.20230615.051601 dev-keys

Thank you for your help
ltdm

Regain your privacy! Adopt /e/OS the unGoogled mobile OS and online services

[piero]

Install platform-tools on a computer
Installing adb and fastboot on a Linux PC
Installing adb and fastboot on Windows PC

Download this file e-2.4.1-t-20241009439851-official-FP4.zip on the computer, (put it into the platform-tools folder)
.
Boot the phone into recovery mode.
.
Select Apply Update, then Apply from ADB

The screen should now change and the output at the bottom ask you to send the package from your computer.

On the computer issue command to sideload the eOS installation zip.

adb sideload e-2.4.1-t-20241009439851-official-FP4.zip

the phone screen will be mostly blank with just the output at the bottom showing progress.

On the computer the sideloading shows progress as a percentage figure that will stop at 47%. The phone will still be installing though (even though it might feel like nothing is happening sometimes!) and you can expect to see the following screens

Then press the arrow at the top of the screen to return to Home Screen

Tap Reboot system now to boot into eOS.

[ltdm]

Thank you Piero for your detailed response.
Yet, I have 2 questions:

1. you mention a download for a file labelled with “FP3”, my daughter’s phone is an FP4 (as mentioned in my post). Are you sure this file is the correct one?
2. I presume that there is a high risk of data loss during this manual update. Do you know of any linux software to perform a complete backup of the phone before applying it?

Thank you again for your help
ltdm

[piero]

@ltdm

you mention a download for a file labelled with “FP3”,

I have edited my previous post.

@ltdm

Do you know of any linux software to perform a complete backup of the phone

There is still no great backup solution,
search this forum

@ltdm

I presume that there is a high risk of data loss during this manual update.

Upgrade to latest T version is safe from my point of view (if you don’t make mistake as installing a FP3 build )

[Chrikle]

My wife has the same problem. But she is stuck at version 1.18:

Why is the updater not showing new updates. Is there a bug?
Can I use the previous described method with the same image, too?
Does this method reset the phone or does it keep the user data?

[ltdm]

Thank you again Piero,
I have one last question (hopefully), which is more of a curiosity: why can’t I update directly from the phone? Basically, that’s what the update manager does. It downloads a file and uses it to perform the update. Why can’t I just download the file manually from the phone and use the update manager to perform the update operation using that file?
All the best
Luis

[aibd]

@ltdm

why can’t I update directly from the phone?

My curiosity … does your Updater offer Local update? This would be found in Updater > top right 3 dot menu.

I have this option in Android 13 (T), but maybe it is T and / or device specific?

Edit “Local update” would be the method to do as you suggest, effectively removing “automatic” and having the Updater directed by the user.

[AnotherElk]

@Chrikle

Why is the updater not showing new updates. Is there a bug?

Any given software thing can fail or hang anytime. You could first try to get the updater rolling again as described here …

Issues with the Updater and a solution

Dear all, Since version 1.14, a few users have reported a crash with the system Updater whenever they try to open it. In that case, they won’t get notified of the next OTA system update. To solve this problem users need to: go to Settings > Apps > See all apps > 3 dot menu > Show system > Updater > Storage & cache Tap on Clear storage and validate Go to Settings > Updater Tap on the refresh arrow And voila! 1.15 should appear among the available updates! Regain your privacy! Adopt /e/ the u…

@ltdm, too.

As your phones are on the stable build type, at some point the updater should offer an upgrade OTA (= over the air = via the updater) to /e/OS based on Android 13 (T).

@Manoj

OS OTA Related information

Completed

• Fairphone: FP4 : S (A12) T (A13)

[ltdm]

Hi aibd,
My daughter’s phone (running 1.12.3-s) only has “preferences” and “show release notes” (actually their French equivalent). No “local update”. Same for me on a S9+ running 2.4.1-s
All the best
Luis

[ltdm]

Hi Piero,
My daughter is not here at the moment. Will have to wait until early November to test your solution and will come back here with good news I hope. If it’s a success I will note your post as “solution”.
Thank you again
ltdm