I bought a new fairphone6. I installed e os from and followed the official guide.
It did not work with the installer (it stopped an 40/100), but I suceeded to install via the console.
Everything seemed to go well.
But as soon as I have installed all the apps etc., the phone crashed: it did not react to any command or button.
I tried a new start in recovery mode (volume up+start button). Retry did not work, so I resettet with the other option.
I did that several times, two times the phone worked for a few minutes oder two hours. Now the phone does not boot at all: on the screen I have the murena logo with the jumping point. And nothing else happens until battery is empty.
I tried to start into the recovery mode several times now. Sometimes I see a symbol of a lying android robot with an open heart. Sometimes the phone than suggest retry or a resert that swipes all my data - but non of these options helps. The message on the screen than is: error intiing user0 (something like that, unfortunately I did not note the exact words).
On the last try, the phone started, it recognized the sim and I succeeded to connect to the wlan. I took these chance to reset it in the settings: “zurücksetzen auf Fabrik-Modus” (reset to factory state?), confirmed all the warnings about cancelling my data - and:
Nothing changed, the phone does not start, I see the Murena-Logo and the jumping point.
If you see that screen (does it read “no command”?), it takes one more step to proceed to the recovery. I think you need to brieflyhold the start button and brieflytap the volume up button to proceed.
OK,thank you for the immediate answer! I’m going to try that the next time I come to this point.
At the moment the phone restarted again (after serveral tries). What can I do to avoid the issue? Re-install e os? Reset to factory state did not really help it seems…
I there any chance that you had any Google account, password, screenlock or PIN on the phone might lead to frp? In which case reinstall Fairphone Android would be the way to go in order to eliminate these.
Thank you! I try to restart - it worked sometimes (and than only for a short time). After pressing start+ vol. up for the recovery I got the message “init_user0_failed”
choosing “factory data reset” sometimes works to start, but most of the time not
I locked the bootloader after installing e, but I tried to press “about the phone” 8 times and enabled usb dabugging, the last time the phone started.
I relocked the bootloader and started to set up the phone.
After a few minutes the phone shut down, restarted - after another few minutes shut down again without me doing something. Than it stays stuck, I have to force a re-start (pressing power button until it restarts)
Could this be a hardware problem? It’s a brand new phone
Could pieros ideas help more than my complete re-installation?
how did you that ? from fastboot or from recovery ?
on A/B devices, the update is installed on the inactive slot, then the phone switch on booting the other slot.
so if you faced a faulty build, you can revert to the previous version by switching slot again.
the command is explicit.
i wrote “update / reflash” because the feature is called “apply update” in the recovery manager menu.
