[HOWTO] Give complete /e/OS version info easily for support, answers, comparison etc

If you read just the start of this text because it gets cited in the forum: There are screenshots here, please have a look at them before assuming you know what this is about. Thank you!
As they say, every hint has its history :wink: . Where were we? Ah, yes …

You are running /e/OS on your device and want to give info about your version to get support, or a simple answer to a question, or anybody else to confirm whether they can observe the same behaviour you observe? Sure …

Your device will of course be important info.
The /e/OS version you are running will of course be important info.

But there’s more:


For serious consideration or comparison by anybody else, it’s important to provide complete info about your /e/OS version:

Settings - About phone - Android version (← tap on it) - /e/ OS version (← long-tap it, copy it to clipboard *, include it in your post)

This has all the necessary info in one conclusive little text string, and everybody else will know immediately what to deal with exactly … /e/OS version number - Android version - Build number - build type (aka release channel) - your device in /e/OS terms … it’s all there.


I have a problem with the v1.5 update on my phone
About phone: SM-G960F
/e/OS version: 1.5-q-20221031230909-dev-starlte
Problem description: blah blah blah

(But please post this in the appropriate topic to get help, not here in this HowTo topic.)


* The long-tapping and copying to clipboard feature may only be available from Android 10 (q) on.

Why is this important?

An /e/OS version might be available or still in use based on several different Android versions for the same device at the same time. /e/OS refers to them as follows (e.g. in Releases):
n (or nougat) = Android 7,
o (or oreo) = Android 8,
p (or pie) = Android 9,
q = Android 10,
r = Android 11,
s = Android 12,
t = Android 13,
u = Android 14,
etc. (Google abandoned designating an official sweet name to the Android beta version codeletter from Android 10 on, /e/OS followed suit, Pie is the last full name seen in communication, after that it’s only letters or version numbers, no Quince tarte, Red velvet cake, Snow cone, Tiramisu, U…)

/e/OS might be available in several build types (aka release channels), on end user devices most commonly “dev” and “stable”.

Occasionally there might be more than one build for the same /e/OS version for a device, which can then be distinguished by the build number.

This all can make a decisive difference when confirming issues, answering questions or comparing device behaviour with other users.

Here’s a nice chart (source) …

- This is a Wiki post, so feel free to edit it to keep it up-to-date or to improve it. -


@Manoj: Can this be made a Wiki, please?


Thanks, @AnotherElk, for writing this. Have made it a wiki as requested.


this will be linked alot :slight_smile: - threads can go on for long before the version and device is finally determined.

@Manoj I wondered if depending on category of post-creation, this howto could be linked in the sidebar, with the textfield being prefilled with a small twoline header “device: version:” as in the Gitlab bugreport template. Discourse has an option per category to prefill some text. In most (all?) categories it is currently “**[Regain your privacy! ..

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I just add an example at the end. Tell me if its ok for you.


It’s a Wiki, it should mostly sort itself out over time.
The version string has a lot of info, I wouldn’t try to make it too complicated for users by making them give redundant info.
For your example "starlte"in the version string tells us it’s a Samsung Galaxy S9 already :wink:Smartphone Selector

OK I going to delete it :slight_smile:

@Manoj Maybe it would be interesting to link this wiki concerning the differents feedback topic for the new version release like v1.4 or v1.5.
When we read those topic and we ask people to give feedback and reports issue, in a large majority of the case they give the issue but we have zero info concerning their phone.

Maybe a sentence like “please repport issue according to this wiki” could be helpfull ?


A link to this wiki has been added to the Feedback template


Excuse me to bumb an “old” thread but I bought a refurbished Fairphone 3+ on the Murena shop recently and it says in the system information FP3 instead of FP3+. I believe it’s because it’s basically the same hardware and just the camera differs no ?
Can you please make it clear as I can’t found relevant information about this anywhere.

Basically yes, but not only the camera differs … https://support.fairphone.com/hc/en-us/articles/360047776791-FAQ-Fairphone-3-FP3- … Note the link to the PDF with more details.

Regardless, for /e/OS both are FP3 since they get the exact same OS builds.

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After the (strangely) long update process, the bootloader on my Sony XA 2 no longer finds a bototable Android system.

I have a problem with the v1.4 update on my phone
About phone: FP4
/e/OS version: 1.14-s-20230816320616-stable-FP4
Problem description: bluetooth connection works, but sound isn’t pushed to my sennheiser HD 450BT. The HD works on bluetooth connection with other devices. For solving this Problem I tested a firmware update to the HD 450BT, which worked via bluetooth. But nothing to hear afterwards.

This topic here is just a reference on how to give the version info.
Here’s a topic for your issue … Feedback for v1.14.
And 1.15 is coming up … Feedback for v1.15.

Not sure if it’s relevant, but anyway… :wink:
Extensive list of devices and codenames mapping, by Google (:warning: huge page): https://storage.googleapis.com/play_public/supported_devices.html.