Dear all,
Since the outage in October my cloud syncing has not been functioning.
I don’t know why, because the customer support - however friendly they are -, don’t really offer any support. I have reached out to them on June 2nd, but even though I got some replies, it seems they never really read what I wrote in the first place.
Also, I have not been able to download the murena recovery file.
Now, it is time for me, too, to say goodbye as a paying customer, and look for alternatives. Because yes, I was one of those people who actively used the cloud services as a paying customer. Partly because I wanted to support your amazing project (on top of ordering devices from your webshop), partly because it was very practical. But since the outage it has been a nightmare, and I have lost my trust it will function any time soon.
I understand your customer support might have been overwhelmed and understaffed, so I have been patient. But this is no longer working for me.
Perhaps it is worth to consider a premium customer service for paying customers?
I would not have mind to pay a bit extra and have something functioning in return.
Tomorrow it is exactly 9 months since the outage happened. Apparently it is easier (and less painful) to deliver a baby than to fix a proper cloud service.
Bram
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