High-pitched voices with Skype 8.110 on FP4 with /e/OS 1.18

[Nedo]

This is a copy of the same thread I’ve started on the Fairphone forum.

Hello,

I literally just started using my brand new Fairphone 4 with /e/Os which I bought from the Fairphone website.

I haven’t yet plugged a SIM inside the phone for the moment but I have plugged and formatted and SD card.

I connected to the wifi, updated the OS to Android 12, /e/OS 1.18-s-20231207360611-stable-FP4, went to the App Lounge and installed Firefox (version 121.0) and Skype (version 8.110.0.218).

When I call (or receive a call on Skype) the voices that I hear are very high-pitched, in this https://forum.fairphone.com/t/skype-on-fp4-with-lineageos-20/97438 and other posts it is said “like Mickey Mouse”, same here.

On the other side of the Skype calls people can hear me nice and loud and texting is OK in Skype.

Skype has permissions for mike and camera (indeed the video part of the calls is OK).

If I play a YouTube video from Firefox the sound I hear is just perfect.

I tried to see if the noise reduction of Skype had any effect on that but it didn’t.

I tried (like said in the above mentioned post and originally here https://community.e.foundation/t/microsoft-teams-high-pitched-voices/39205) switching to mono audio from the accessibility settings but it didn’t help.

Here https://forum.fairphone.com/t/a-little-guide-to-troubleshooting-your-fairphone-any-model/18544 I can read (as a generic suggestion) “Does the issue still occur if you remove the SIM and SD cards?” and I haven’t yet tried this one.

Can anybody provide suggestions on what to check/do/modify to be able to hear a normal voice from Skype?

If the issue is with Skype than that’s fair enough and I’ll wait to see if it gets better with newer versions.

If this issue is being already worked on from the FP4 - /e/OS side (like written here https://community.e.foundation/t/microsoft-teams-high-pitched-voices/39205) it would be helpful to know when the correction might become available.

PLEASE NOTE: my experience with smartphones and their operating systems is extremely low, so detailed instructions would be really helpful in case someone has suggestions.

I am posting this one also here https://community.e.foundation/ since I am not sure which is the best place to post this one (apologies for the double posting).

Thank you

Best Regards

Nedo

[Nedo]

An update: removing/inserting SIM and/or SD card has no effect on high-pitch voices on Skype.
Normal phone calls and WhatsApp calls are working fine: voices are normal.
Only Skype has high-pitch voices.

Any help/info would be appreciated.

[Nedo]

Hello, any feedback of any type for this one?
Am I posting in the right place?
Thanks

[MaMaTT88]

Hello,

I experienced the same problem with the same device and same version. Really annoying because I’m on a trip and need to call people in France through Skype.

Sorry I can’t help, but eagerly waiting for help too!

[Nedo]

Hi MaMaTT88,
thanks for your feedback: good to know I’m not alone on this one.
On another post (Microsoft Teams high-pitched voices - #22 by Nedo) I was suggested to try providing a log on this one but I don’t think I will be able to.
In case you have the skills to do it:
https://doc.e.foundation/support-topics/report-an-issue
https://doc.e.foundation/support-topics/create-a-log
https://doc.e.foundation/adb.html
Regards

[Nedo]

Hello, anyone able to help with this one? I updated to Skype 8.112 but still the same issue.
I didn’t yet try updating to /e/OS 1.19 because before doing that I’d like to check the release notes to see if there are mentions of high-pitched voices issues being tackled.
Also: where would it be possible to find which is the latest /e/OS release version and corresponding info?
Thanks

[Nedo]

I just reported on the /e/OS Gitlab the issue I am experiencing with Skype and I’ll wait to hear if I’ll get some feedback there (also relating to where to find the latest /e/OS release notes): https://gitlab.e.foundation/e/backlog/-/issues/7790