Microsoft Teams high-pitched voices

Using /e/OS Applications
1

This is a copy of the same thread I’ve started on the Fairphone forum.

I have a Fairphone 4 with the latest stable /e/ on it. I’ve installed MS Teams for work. Whenever I make a call, everyone’s voice is high-pitched, as in the kind of effect you get when you speed up a clip, or when you inhale helium. It’s such a strange bug. No other app suffers from this behaviour. Phone, telegram, whatsapp calls: they’re all completely fine.

Another user with a Fairphone 4 has commented that they have the same issue. Someone else noted that it may be protocols/codecs which the app uses.

Has anyone else encountered this bug, and can you share how (if) you fixed it?

4 Likes
2

I face the same issue with MS Teams calls and calls from skype (both from Microsoft).
No idea how to get this fixed.

3

I have the same. Sound like Mickey Mouse :grinning:

1 Like
4

same issue also in Skype

5

Seems this is already known. Does anyone knowns a workaround.
The audio sound like Mikey Mouse both on Skype and MS TEams

Regain your privacy! Adopt /e/ the unGoogled mobile OS and online servicesphone

6

Try using the app in multiple space app or in dual space app that might work

And for open source apk use … shelter from f droid

7

just linking back to the gitlab issue

I wonder if the high-pitch / “chipmunk” incoming voice is reproducible with any counterparty, or only a specific peer.
If you call yourself over different accounts and look at the logcat, maybe there is a hint.

(The sampling rate speculation in that thread is interesting though :slight_smile: )

1 Like
8

I also have this problem, both over wifi and over 4g/5g, it’s really annoying.
Would be really nice to find a solution.
But it looks like everybody is point at the other parties that are involved.
For me it’s Telekom Providers.

1 Like
9

Hey,

I have the same Issue on my FP4 with Skype … Did anyone figure out how to solve this?

There are no Problems when using Telegram Messenger…

10

Ok - after a lot of testing and research I fixed the problem for me (FP4):

In Settings (Einstellungen) > accessibility (Bedienungshilfen) > mono audio: switch on “combining chanels …” (Kanäle bei Audiowiedergabe kombinieren)

Incoming Skype-call voices sound totally normal now.

(The official Skype Echo Test contact is “echo123” - there are a lot of scammers named “Echo Sound Test” …)

2 Likes
11

I have the same MickyMouse effect on FP4 and MS-Teams. Does anybody know a similar fix to that Skype-fix for MS-Tsams?

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Can anyone point the dev-team in gitlab to this thread? They seem to think, that this problem is fixed.

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Thanks for the feedback. I’ve tried this but unfortunately it didn’t solve it for MS Teams.

As for the devteam, I can’t create an account as I don’t have an appropriate email. If anyone does, please indeed point them here.

14

Getting an error message in new ID creation on /e/OS Gitlab?

Hope this helps.

1 Like
15

I am having same issue.
This comment: Microsoft Teams high-pitched voices - #10 by Welcome
solved it <1.5 but since I upgraded to 1.5.1 I am back to the problem. I have written to the Gitlab issue, let’s see whether we can get any updates on it.

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Very sad to say but since 1.5.1 incoming calls on Skype sound like Mickey Mouse again … :-/

So I will investigate this again and post any news here …

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It looks like this issue is being worked on, according to the backlog it’s ready to be deployed. Currently scheduled for the 1.9 beta: /e/OS v1.9-beta.2 · e · GitLab

18

I can confirm this is still a problem for the latest eOS for both MS Teams and Slack. I’m considering switching to another OS because of this.

I have been having MS Teams establish a phone call to me as a workaround. But such functionality does not exist for slack.

Thanks

19

This problem of high-pitched voices still persists in both MS Teams and Skype, on my FP4 phone that runs /e/OS 1.14-s-20230816320616-stable-FP4. No problem with calls in Whatsapp or Signal.

The solution proposed by @Welcome did not solve the problem.
On GitLab the issue seems to be closed: https://gitlab.e.foundation/e/backlog/-/issues/5398

Did anyone find a solution?

@Qopzeep @tcecyk @aiwl

20

Hello, did anyone find a solution for this issue with Skype?
Any updates on if this issue is going to be dealt with for Skype (or has already been dealt with) and when a solution might become available?

Initially I created a post for the Fairphone forum which was then merged with post 97438 on that forum and at the same time I was suggested to try asking here on the /e/OS forum but yet no answers here as well: High-pitched voices with Skype 8.110 on FP4 with /e/OS 1.18
Thanks