How do I back-up & with non-functioning app lounge?

[mihi]

[HOWTO] Give complete /e/OS version info easily for support, answers, comparison etc

If you read just the start of this text because it gets cited in the forum: There are screenshots here, please have a look at them before assuming you know what this is about. Thank you! As they say, every hint has its history . Where were we? Ah, yes … You are running /e/OS on your device and want to give info about your version to get support, or a simple answer to a question, or anybody else to confirm whether they can observe the same behaviour you observe? Sure … Your device will …

Please let us know, as Jets wrote there might be other solutions. Maybe just upgrading the OS