Hi all! Merry Xmas!
i need help! I want to access & KEEP my data! I find out all these issues about G7 et al, AFTER the fact & i do not have my data backed up bc i’m a rebel & didn’t want to give GODgle any more data ore…even though they now own Android (didn’t know THAT…but it doesn’t surprise me…i wondered why GODgle took up SO MUCH of my phone storage…)
So, I have a G7 Model: XT1962-1 Type: M0E14 that is bootlooping - My phone died all the way (mid-Xmas shopping) - this hardly happens to me, but i figured no problem, i’ll just charge it up & turn it on…back to business as usual…except THAT didn’t happen - i ended up in the Loop Zone - tried Recovery - got “No Command” - i figure that a gate closed somehow with all my data behind it, so I’m looking for that key - from what i can figure out - some data bridge is missing - the boot program keeps looking for it & then stops & we start over
i do need the Newbie walk thru, tho - i’m computer literate (so you think i woulda practiced the BACK IT ALL UP Cardinal Rule…), just not android-literate lol
i have been SCOURING the internet, already called Motorola &, like all tech support, it’s the ‘clean slate’ approach - wipe everything & start over…i have a year of pix & texts, apps, etc, phone experience that i wish to get access to…what a great Xmas gift i gave myself!..& on the only 2 days of the year that everything is closed, every year lol
Fortunately, I have my previous phone, for which i will get a new SIM card (tomorrow?) - so I DO have a phone to use while i work on this one…there HAS to be a way…
Then, I know that there is a way to recover data AFTER a reset, because Dr. Fone is supposed to be able to do so…but only for Samsung android…
I do have access to the screen that shows:
Android Recovery
motorola/river_retail/river
10/QPU30.52-23/e548a
user/release-keys
which gives me the options:
Reboot system now (loops back to recovery menu)
Reboot to bootloader (same)
Apply update from ADB (idk about this - haven’t tried it)
Apply update from SD card (have an SD card available)
Wipe data/factory reset (don’t wanna)
Mount /system (understand this wipes data, too)
View recovery logs
Run graphics test (nothing)
Run locale test (didn’t do it)
Power off
Thanks for reading this!
Aimee