Hello, and thank you to everyone who’s made suggestions.
Tyxo asked If I’ve asked for help from the forum… Typically I haven’t because I just don’t know how to describe the problems. I’m going to try explaining the most recent sequence of troubles now, and we’ll see how it goes:
First, I’ll say that I was getting a lot of “X has shut down” messages for various apps; I’m sorry but I don’t remember which apps. I had a hand-me-down android phone once before, and that one was also always telling me that apps had shut down (usually they were apps that I hadn’t even known were running in the background), so when it happened with this phone as well, I thought it was just something that happened with androids.
Then one day I tried to connect to a company’s wifi network, and for some reason couldn’t - even though the older iPhone I was also carrying had no problem connecting. A week later I was back in the same place and again tried to connect, and this time it worked… but when I got home, the phone would no longer connect to MY wifi networks! When I tried I got a message saying something along the lines of “this network has been temporarily forbidden” for one, and “This network has been permanently forbidden” for the other. (I don’t remember exactly how they were worded, but the main point is that it was clearly the phone refusing to connect, not the networks refusing to accept the connections. I should probably also say that my PC, old iPhone, printer, etc. were able to connect just fine.) I was never able to resolve this problem.
About a week later another problem cropped up. You know the 3 shapes at the bottom of a Samsung phone’s screen? From left to right there’s a triangle, a circle, and a square, right? Suddenly the square, which normally called up all currently running apps, wasn’t having any effect at all. This meant there was no way to close any apps. A few days after that, the triangle (the “back” button) also stopped responding. At this point I was going to use the easy installer to start over with a fresh installation of /e/, but I discovered that the installer refuses to acknowledge that the phone’s been connected.
So, anyone want to take a stab at what might be happening?
Thanks to Marcdw for pointing out that I didn’t say where I am. I’m in Canada, and I know that when I got my S9+, I had to look for either Canadian or Global versions; the US version would not have worked. Does anyone know if that’s a typical thing for smartphones, or if it’s only Samsungs that are fussy like that?
Oh! I just remembered: when I first installed /e/, I immediately got a message saying my e account (e-cloud?) was full, even though I’d never used it. Anyone know what that’s about?
Thank you all SO much for reading this lengthy post, and for whatever suggestions might come from it.
Peace!