Is it possible to import into ecloud old emails?

I have seen nowhere that mails are end to end encrypted with /e/ unlike protonmail. If that was the case, I guess /e/ would promote it much more. So protonmail is best than /e/ for now.

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@Markus , I have issues setting up thunderbird with ecloud …

I don’t know what is wrong with my settings (it didn’t configure automatically)

Maybe this link will help but you’ve probably already seen it.

Change the “Autodétection” of “Serveur sortant” to “STARTTLS”.

Yes I have tried that already but it didn’t work …

Please try and set the autodetection values to the right values:

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I don’t know why it still doesn’t work

Are you sure about your password ? I only see this… Or a configuration issue on the servers side or on the documentation.

Yes I am sure about my password :confused:

I don’t see any problems in the screenshot.
Do you use the correct username and password? Can you please doublecheck, that you can login with them on https://ecloud.global/login?

As weird as it sounds I have already doublechecked (10 times !).
And already tried to log in with them on ecloud … I am so confused !

If I was really desperate, I would try to replace “mail.ecloud.global” by “imap.ecloud.global” in the IMAP row and “smtp.ecloud.global” in the SMTP row.
I really think it could work (I hope)

Replacing “mail.cloud.global” by “imap.ecloud.global” is not a good idea, because the SSL-certificate is set to the domain “mail.cloud.global”. So this will cause certificate-error messages when you try to connect to imap.ecloud.global.

I tried and it didn’t work ! Now it says that maybe my username or password is wrong but I know it’s right … I just tried it on ecloud …

Thanks guys for taking time answering me !

Did you try to change your password (temporarily) to some “easy/trivial” password? Maybe there’s some “special character” within your password working during web logon but not within the imap client?

It was a good idea, I just tried it but it didn’t work… :frowning:

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I forwarded this problem to the team … let’s see if they can help.

The team has not been able to identify any issues from the /e/ side. I was able to login to Thunderbird with my /e/ credential - no issues. The screen looks the same as what you have pasted here. If you are able to log in to /e/ here https://ecloud.global/index.php/login then my suggestion is you check with Thunderbird support and share the details with them.

We have reports of other users that autoconfig is broken since a few days. We will try to fix this once we find the time. Probably somewhen this weekend.
However that should not keep you from configuring the account manually as you tried with the help of others.
For your reference you will find the correct settings for the manual configuration here:

If that still doesn’t work but the login works on the web there is probably something broken within either one of your network, router (some maintain a list of trusted mailservers and do not allow you to reach others), your computers Antivirus or firewall software (quite often a problem), your provider (blocked ports) or the client software. To really troubleshoot this a coordinated session with you and me would be required in order to check server side during your attempts. You can get in touch with me via pm here or thilo at e.email if you want.
EDIT the approach of Markus to migrate old email via thunderbird works quite well.

Thank you all for your help and for keeping me updated.

@thilo, as my login works on the ecloud, I’ll pm you once I get some time, thanks!
(also I tried to disable my antivirus and firewall but it didn’t work).