Issue of synchronization working on Only Office

Using /e/OS murenacloud
1

Hello everyone,

I encounter an issue with synchronizing the documents I am working on, on my laptop.
At a certain point, the document stops saving the changes I make.
The save button will not work anymore. And if I try to reload the page. I have a warning message from the browser saying “Reload site? Changes may not be saved.”.
If I do reload the page, I lose all the changes made from the moment the document stopped syncing.
I tried with Brave, Firefox and Opera. The problem is the same.

Would you know a way to fix that?
Or maybe, a manual technic to force the document to sync when I see that it has stopped doing it?

I suspect that it occurs when there are micro internet disconnections. I think the document loses the link with the cloud and does not manage to reconnect properly. But that is just my feeling.
It occurs with documents and spreadsheets.

Thanks,

2

on my laptop

do the desktop packages offer an advantage for saving state than onlyoffice in the browser? the desktop package should be able to sync.

force the document to sync

a user opened a thread at Lost or missing spreadsheeet data and filed a bug at https://gitlab.e.foundation/e/backlog/-/issues/4992 for a spreadsheet sync issue, but it’s a different issue to your “save” issue.

You might as well write to helpdesk@e.email, as they were looking out for user experience and explanations where saving state was an issue.

3

Hi,

Thanks for your answer. Unfortunatelly, on Ubuntu, the Desktop app has some issues.
I will write to helpdesk@e.email if the problem occurs again.

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