Well, I was thinking of biting the bullet and more so to support /e/, but I can’t log in to the purchase page. Of course I’m logging in with the same account as for ecloud.global.
Otherwise it seems to want me to create a new account, which I definitely don’t want to do.
Has anybody been able to sign up for this? I can’t. It says my email is invalid. I’ve tried my e.email address, which is what I use for ecloud.global, of course. I also know that when I originally signed up, I had to provide an existing email address, but I never used that for credentials. Anyhow, tried logging on with that one as well and it also said invalid email. I had already started moving files over from GDrive, but am running out of space.
I try to sign up, several times, but I think it’s failing. All I get is a red bar at the top. No text to tell me what, if anything, went wrong. Item is still in the cart but I hope nothing was charged several times (using VISA card).
Email says an account was created though after first attempt.
@marcdw, @cavaughan The issue with the payments not going through will need to wait till Monday for a resolution. The team members who can help with this are traveling at the moment.
Sorry for the inconvenience. We will plan to handle this better the next time.
Would it be possible to get more information on that? I couldn’t find anything about storage encryption when I originally logged the feature request on gitlab. I feel that if the encryption is indeed strong, this is a very marketable feature of /e/ that could make it more attractive to newcomers … “encryption” is one of those buzzwords that create hype right now kinda like “4k”, “AI” and “VR”
OMG, this is absurd. On the page for signing up for extended storage it says, " For any questions about your plan, contact us at: email@example.com", which I did about my issue. Got an email back that “None of the destination email addresses are recognized…”
Thanks for pointing out all the issues with the subscription plan release. Just checked and the email ID and it does bounce back with the message as mentioned above. Sorry for the inconvenience. I will be discussing this with the team and updating on this page.
In a banner across the top. I find this somewhat frustrating that it has almost been a week since this thread started and users are still having issues. I want to support /e/ but you are making it difficult!!