Murena fairphone 5 restarts without warning

Hi, I am new here, so I hope I’m doing this right! I got my Murena fairphone 5 in December, and generally, I’m happy with it (especially compared to the fact that I otherwise would have a dumb phone).

However, several times now, the phone just restarted while I was using it, for example in the middle of writing a social media post or similar. It didn’t seem to crash, it just restarted. The restart didn’t take long, but of course it’s disruptive to get your activity cut off without warning. I have checked that everything is updated (both eOs and apps, which seems to be the case) and otherwise, the phone seems to be working fine.

So I was just wondering if others have experienced the same problem, and whether there is something I can do about it?

thanks a lot!

1 Like

Yes, you’re unfortunately not alone:

As a workaround you may try to disable 5G.

And btw.: if you got your Murena FP5 from Murena itself you can always contact Murena support, too.

2 Likes

Ok, thanks for the quick answer! It hasn’t happened often, so it’s not a big problem so far, just annoying. But if it get’s worse, I can look into disabling 5G, thanks!

1 Like

Do i still have to disable my 5G to solve this problem?

My FP5 also reboots on daily base the launcher.
Today i was making a message on Whatsapp and the phone goes black and i see the murena logo.
After that all the apps are closed.

Each time when i get this reboot the Applounge has updated my apps.
So it seems that it has something to do with when the applounge updates my apps.
I disabled automatically install updates, to avoid this issue, but now i have to check manually for updates by myself.

When i was writing this message, my FP5 had /e/Os 2.2 and i saw that i was able to update to 2.3.
So i did that but i think that this wont solve this issue.

I have buyed the FP5 by myself, and i am really happy with this phone, at least the sound quallity of the speakers. But this reboot issue is a little bit annoying.

According to the release notes and another topic the current version (2.4) should solve the FP5 reboot problem.

2 Likes

This topic was automatically closed after 180 days. New replies are no longer allowed.