Hi, when I received my brand new FP6 with Murena, part of the setup process was the offer to migrate data from another device (FP2 with Fairphone Open OS FPOOS), but I could not start it, had to organize the cable to do so (USB C to Micro-B).
Now I got the cable, but the migration process is gone. I did a factory reset which erase all data and apps, and restarted a setup procedure, but without the migration part. How can I restart that?
For queries with product purchased from Murena you should submit the query using the Contact Us if not already done. Provide all details of what you are aiming to get done and what you have already tried.
They usually respond within 2-3 days due to the number of requests
I am now waiting for more than a week for a solution, and the clock is ticking for my refund on the first FP6. I also cannot use my second FP6 to replace my slowly dying FP2, so there really is pressure. But so far no help from Murena, and Fairphone fingerpoints at Murena, so this is a vicious circle
factory is factory image. After a reset it should be shown again if it’s there.
Sure - I do understand you won’t do that to investigate - but maybe there’s a chance any other FP6 user comes across this and will check on next reset.
