No subscription app payment possible?

/e/OS Devices Fairphone
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1

Hi,
In short: How can I pay for my dating app subscriptions?

I got a murena fairphone 5, and I find it hard to get my head around some bits. I am trying to pay for a dating app subscription, and I get an error coming up.
First of, my card details are updated. This is definitely not a banking issue (same problem with two dating apps at the same time), but somehow with murena / fairphone.
When I press suscribe it says:
“Error
Your transaction can’t be completed. To complete your transaction, use a different payment instruction, or contact us.”
-I have contacted them (the apps), and they say the issue is on my side, whatever this means (again, card details, funds etc are sufficient).

Another payment option: PayPal, for some reason, will go blank (white screen, doesn’t go anywhere) when I put in my details.

After the error message, I get another popup saying: "Play Store error, A user billing error occurred during the purchase process. Please insure that the playstore app is updated and that your payment method can be used.

Help. Thanks.

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2

Hi @Kal welcome to the /e/ forum.

Perhaps first to check

Settings > System > microG > Play store services > Handle billing requests

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1 Like
3

You can also try to buy directly from the website of the dating site. This way you don’t make Google any richer then they already are

4

thanks that was already switched on. no success unfortunately.

5

You might also check out the use of the app / site with “Add shortcut to Home screen” as How to install OkCupid app?

6

Thanks but none of the two sites in question has that option. You can only buy subscriptions via their app, and that immediately leads to the error reports I laid out before. One of them is Hinge btw, which is very well known, and I assume, there must be a solution to my problem.

7

if microG fails you, a workaround for previous Android owners that have the old device still around: use it to manage Google Play Store licenses / subscriptions