Hi @Clairemikeuk welcome to the /e/ forum. I can see it is frustrating that as a new user, you have quite limited powers (this helps the forum resist spammers) – it looks like you discovered that you can post an image in your second post. You do have full powers to be able to read the forum and to use the Search function!
Is your device a Oneplus 3 with an Android pie, /e/ installed?