Since a recent version, the app revolut business (and I guess Revolut) has identified my device as “rooted”. Someone has started this topic in the revolut community, where it is better explained.
In the mean time I have already received great help on the /e/ community telegram channels. But I still think it is important to dedicate attention to this topic, as /e/ aims to be an trouble-less OS alternative.
Is it not possible to adjust the /e/ OS installation in such a way that it looks legit?
I know the benefits of /e/ and I plan to stay and support /e/ for the longest time, but this limitation represents “lack of functionality” for many users.
I have the same problem with my banking app. I currently use my old iPhone for my banking and more sensitive applications. First because some of them do not work on /e/ because of the reason you write about and second because I don’t know where the APKs in /e/ are coming from. Nevertheless, /e/ is running on my primary phone and I love it
So, I initially thought this may be another case of it incorrectly detecting an unlocked bootloader as root but it even shows me this on my Fairphone 3 running /e/OS which also isn’t rooted and has the bootloader relocked. So I’m not sure what they’re actually checking but they’re clearly not checking for root.
I want to state that other bank apps (Rabobank and ING) work just fine on my FP3 with /e/OS so clearly it’s Revolut doing something wrong in their detection. I would say contact their support.
Hi, I have the same problem with Revolut. Last month I had the same problem with ICS ABN AMRO Creditcard, it was exactly the same warning and the app stopped. The helpdesk of ABN AMRO confirmed the check. A few weeks later and a upgrade from v0.11 to v0.13 /e/OS I installed again teh ICS app with no problems… weird…
Revolut must undo this check, I don’t know how long we can run v7.30 of the Revolut app
If Revolut makes this permanent I have to look for something else.
But sometimes I wonder if this isn’t a problem of /e/OS. Why isn’t it possible to define that /e/OS is original on the FairPhone 3. I used Wileyfox Swift with CyanogenOS for 2 years with no problems.
Helpdesk of Revolut: “device and OS are not supported”
The Revolut forums are buzzing with angry posts from users of several AOSP-derived OSes (LineageOS, /e/, FairphoneOS etc)
I hope that Revolut will roll back this “security” check in the next version. It seems to be poorly thought out and is causing a lot of unnecessary hassle for everyone who not using iOS or Google Android.
True, and I really would like to encourage all of you, especially those who use any of their services, to visit their community platform and leave such request. In this case the more the higher the chance that we actually can make an impact.
On the other hand, I really can’t understand what makes them think this is a good addition? Maybe someone sued them for being hacked on a non-rooted phone maybe? any ideas?
I did contact their support (as many others did ) and now both personal and business Revolut are working for me as well. Still, Revolut just set a very bad precedent, which makes me trust a little less on their service as a future-proof solution. They also guaranteed that they don’t support rooted phones due to security… (see image)
What is the current situation of Revolut? I’d like to buy a Murena phone but playing these stupid games with app developers and not having access to my funds is a real showstopper to me.
Hello, just signed into your forum. I wish I had seen this post earlier.
I’m not yet using /e/, still have my old FairPhone 3 with LineAgeOS.
Revolut 10.18 was working on my phone so I decided to create an IBAN with them. With their latest “updates” their app is crashing before opening anything.
Atm I have only access from the “web app” to view the last 3 transactions. Their “help” gives me contradictory instructions, while constantly changing usernames, one says even with their app crashing I should be able to view my balance, the other says i need to try one more device (other than my phone and laptop).
Although I wasn’t planning yet to change phones, I could buy a FairPhone4 but they go around the question without replying if it’s gonna work or not.
So I’m asking this forum, is Revolut working on /e/OS?
As for any App relying on GSF (Google Services Framework, the Revolut Apps are relying on it according to Aurora Store) or for any App trying to detect root/unlocked bootloader/am I running on a freaking Android Custom ROM , the answer is:
It may well work on /e/OS, until it doesn’t.
It might work at a certain point in time because of /e/OS trying its best to be compatible, it might not work at another certain point in time when /e/OS’s best is thwarted by anything.
If you are really, really dependent on this App working 100% 24/7, then /e/OS is not the right choice of OS for you.
If that is LineageOS with GApps installed and your device registered at Google for the legitimate use of GApps on an uncertified Android OS (https://www.google.com/android/uncertified), you have a much better chance of such Apps working well for you than with /e/OS, as this setup is much closer to a Google certified vendor stock Android OS than /e/OS is.
10.18 untill 10.24 were working, 10.25 and later are crashing. I had to downgrade to old versions to make it work again, but after their “help” made a hard-logout it shows a notification to download their latest version.
I guess I cannot expect of ANY bank working 24/7 (they can have 1h downtime for upgrades), but in the specific case I’m 3 weeks chat with their “help” and they don’t help.
) and now both personal and business Revolut are working for me as well. Still, Revolut just set a very bad precedent, which makes me trust a little less on their service as a future-proof solution. They also guaranteed that they don’t support rooted phones due to security… (see image)
, the answer is: