If anyone is still having issues with Murena cloud synchronization. Please contact helpdesk@e.email, providing:
- confirmation that you have updated to last /e/ OS version, and provide screenshot from settings> updater.
- confirmation that you have restarted eDrive. settings> apps> 3 dots> show system> /e/ drive> force stop. settings> accounts > murena.io > account sync > 3 dots> sync now. Send a screenshot from this screen.
- If some files are synchronized and others are not, is there any relation of the files not synchronizing like time, date, folder etc.
- cloud username
- phone model
- OS version