I just received my refurbished Samsung Galaxy S9 with the eOS already installed. I have no technical knowledge or expertise.
I’m trying to set up the basic apps and services I need, but mobile data keeps turning off automatically. I thought maybe it only happened when WiFi was enabled, but it happens even when I disconnect the WiFi connection. I turn on mobile data, either by pulling down the notification bar or going to the phone’s settings, and literally seconds later when I check to see if it is still enabled, it has turned off.
I followed steps on this forum to change the network type and reset APN defaults (whatever those are). My network type options don’t include the many options listed in the post. I can only choose 2G, 3G, or LTE. I pay for 4G unlimited mobile data. Roaming is enabled, and I have it set to automatically select the network.
Also, when I inserted my SIM card, I received a text from my carrier (TMobile) saying my phone did not have the correct settings to access the internet or receive MMS messages.
I can send and receive basic text messages, but not GIFs or stickers. I suspect it’s because mobile data keeps being turned off without me realizing it.
Does anyone have a solution to the mobile data not staying on? This phone is essentially useless to me without mobile data.
When @Manoj sees this I believe he will ask you to email this to firstname.lastname@example.org since it was purchased direct from /e/.They will take good care of you as I have experienced with a previous purchase for a family member when we had technical difficultly. Also this if you haven’t already seen👇🏼