Hi. I am by no means a technician. At first I had big problems when I couldn’t use the app lounge. I realised that maybe it was because my system was only 1.7. I went into settings but it would not update my system. I had bought my fairphone pre installed. I tried reading everywhere and ended up using the easy installer and installed e/os/ on my phone. However, the system was only 2.5 and I could not access the app MitId, which is essential in Denmark and is used for all contact with the health service etc. The app rejected me by saying that my system was probably rooted or compressed. As I said, I’m not an IT person so I don’t know what that means. I tried reverting to factory settings, but still the same problem. What should I do?
Hi @Asamoah welcome to the /e/ forum.
Perhaps you could identify your device and build this way [HOWTO] Give complete /e/OS version info easily for support, answers, comparison etc
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