On my S10 E/OS, I can’t make calls but I can send text messages, and when I use an app like WhatsApp to make a call, I sometimes can’t hear the other person. Can anyone help?
Sounds like the usual “lack of VoLTE” problem.
1 Like
Most countries are deactivating their 2G and 3G network.
All Samsung phones, including yours, do not allow /e/OS to have 4G/LTE network connection.
Therefore it is highly likely that your phone is obsolete when used with a custom ROM that do not have access to the 4G/LTE drivers/firmwares.
Messenger calls should work. Audio routing issues can come up if you use headsets / bluetooth maybe.
You can install a micrphone test app to check if there’s a fundamental hardware issue though.
while this is true as of now, some of the efforts to bring an IMS stack to individual Samsung models bear fruit.
The phh/ims derived package used for bringing it to the S9 is more portable than other methods. It’s experimental and will probably first find a unofficial build per Samsung model each - but it’s a silver lining for them to continue to use the hardware.
1 Like
That’s possible because the mobile internet provider I use is new in our country and they don’t have any 3G or 2G masts.
On 4G, for example, I can install apps, watch videos or use a browser, but when I make calls over the internet – such as on WhatsApp – I can hear the other person for a moment and then the sound cuts out. I have to end the call and call them again.
My father had an S9 and an S10e running /e/ OS both of which suddenly suffered from similar network problems from one point in time, even before the official deactivation of the 2G-3G networks from the provider. Some network protocols or frequencies were probably deactivated without notice.
As we all need a dependable smartphone to get the benefits they bring, what matters most is to keep a device on an official /e/ OS version that is well maintained (that gets firmware updates for things like network antenna, microphones drivers, screen sensor setting) and receives Android-major-version-automatic-upgrades (OTA = user-friendly update from the normal OS interface and not from the low-level recovery system that erases every data and setup) ideally with a locked bootloader to maximise app compatibility.
The only phone brands that have been sold continually on Murena shop are Fairphone and Teracube.
Fairphones are expensive and too big, yet they are a good trade-off to avoid having to buy regularly a new device of another cheaper type because of the time it takes for Murena to update those cheaper models to the latest Android version (/e/ system upgrades happen in practice less than once a year on all phones other than Fairphones, because it is hard for Murena to maintain all those models and to keep up with the pace of android versions).
The other option is Teracube, they are cheaper and slightly smaller than Fairphones. They are not upgraded to the latest Android version as often as Fairphones but as they are much cheaper, so they might be as good of a compromise.
Therefore I was forced to replace the smartphone of my father by one of these two options above to have ensured app compatibility for several years without needing manual software upgrades/updates.
for those “Messenger Calls”.. did you have the opportunity to ask what’s the effect on the other side for that brief period before it cuts out? can they hear you?
Imo things point at an audio plumbing issue
The other side hear my
Have the fairphone6 e/os the same problem?
I’m not sure it’s established what the problem really is, 2G telephony issue (operator?) or audio plumbing. But in general the fairphones have no issue with 4G telephony, atm impossible with Samsungs and official builds. There can be audio plumbing issues though - Bad Call quality on FP6
The problem is that I can’t call, and I can’t hear anyone on WhatsApp. Have the fairphone 6 the same problem.
that is definitely audio plumbing. During a call, do you have the option to raise the volume of the caller (I think the S10 has hardware buttons for that)? as described here in a recent build feedback on your device:
Thank you for the reply!
Yes I can raise or lower the volume with the two buttons. I have to do to reactivate the sound of the call. Otherwise I will not hear the call. It even happens when I plugin or plugout the earphones.
For me it seems like a problem with focus or foreground and background apps. Everytime I get a message during a call the call itself will be mutet until I press the volume button. The message could be like “earphone pluged in” or some notification of another app.
This started after update to v4.1.1
I wonder though if the OPs @free issue is indeed the same to yours, or different. Doesn’t read like a foregrounding issue for free.