Screen not disabled during calls

[Jules]

Hi,
I’m having trouble with my Murena One screen & touch screen staying active during calls, for example I cut calls off, find I’ve turned the torch on or set power saving mode. I see from the thread that there should be a proximity sensor locking the screen when it is held to my face:

Murena One Phone Screen goes dark

Everything is well with my phone. But while engaged in a telephone call the screen goes dark and I cannot use the numeric keypad nor end the phone call. The screen timeout is set for 30 minutes and I searched the Settings for an alternative. Any clue why the screen goes dark and stop it? Regain your privacy! Adopt /e/ the unGoogled mobile OS and online services[phone]

Is there any way to verify the sensor is working or is there a setting somewhere I’ve missed?

Thanks
Jules

[Katswiri]

No answers??? I’m having the same problems. Anybody who can tell us, if we are missing a respective setting somewhere? If not I would post this as a feature request, although I’d regard this a s a bug.

[Willyann]

Was this threat moved somewhere else? Can we get a reply pls?

[Manoj]

For the Murena One related queries, you can send a mail to the helpdesk ID helpdesk@e.email and the team should be able to help you out.