They said they lost storage nodes and then mentioned another unnamed issue led to this maintenance mode. Perhaps they found corruption in backups or perhaps they realised technical reasons that forced them to limit access until either new redundancies can be put in place or data recovery is completed.
Obviously this situation is unacceptable for business. I’ve only just started to switch important mail over and the timing of this is bad for me. I need to decide now if Murena services are suitable for me moving forward. Switching back email is fine I already have another paid email service that I can keep using, but the cloud services are another issue I would need to address. As much as I cringe at the thought, giving up my privacy might actually be an acceptable sacrifice for reliable service. It has me thinking of switching back to Pixel OS and the Google services entirely.
I agree with all of you. I also don’t think the project should be bashed or ditched because of an outage like this. The decisive factor is the attitude shown by those responsible in this context. The fact that they are not responding to the numerous questions about whether the emails will be available and that @GaelDuval is instead even trying to sell the whole incident to users as favourable is really horrifying. I don’t think they are aware about the impact this has on some of their paying users, and I doubt they will learn from this.
My email provider can’t reach Murenas mail server and stops with an error message bounce back. So I guess all emails sent to murena accounts during the outtage will be just lost.
Yes suffering the email down here as well, and like many others I’ve pretty much switched my main “admin” email to murena… In any cases, I would tend to think that once past this issue the infrastructure will be better and solidified, it’s a pain though…
I’m not really relying on the murena cloud based storage, just some cold stuff I do not need and mind you, for such things I’m using a privately hosted SeaFile system which never failed me.
To confirm what had been said above, sent emails will bounce back to sender along an error message (host unreachable etc…) after a timeout value. Not very good nor very professional.
I have sent several test Emails to my @e.email address during the last hours and never got an undeliverable message. And I checked the e.email domain on mxtoolbox with the following result:
You can switching to Google Services but there are other services :
Tuta
Infomaniak (synching my calendar, tasks, contacts)
I think we will receive the emails after the service is restored. My self-hosted mail server was shut down for about ten days, and I lost almost no emails in reception.
I like the Murena Project but as we say in French “je ne mets tous mes oeufs dans le même panier”.
Isn’t nextcloud runing on Linux? Have you guys heard about the Perfctl malware that is targeting Linux servers mainly for cryptomining? Doesn’t this affect the performance which was a major issue with murena? Just asking for a friend…
That’s not how email works. Email wont just go down a black hole. When the receiving smtp server isn’t available the sending smtp server is supposed to either retry, which can take a few days, and if that fails then it returns a bounce to the original sender. Only if you’re running a mail transport that doesn’t follow the protocols, like some bulk email providers, is there a chance of email being ‘lost’.
I’ve run an email server for years and if the server is offline for a day (usually because my tls renewal scripts have stuffed up) the emails still make it in when I sort it out.
edit: to be clear. I’m not saying that this is the best way to deal with an email outage. I only wanted to make it clear that it’s unlikely that important messages will somehow be ‘lost’ in such an outage.
This incident just amplifies the comment I made in the 2.4 OTA, the other day. And I feel bad for all those who are using Murena for important and serious needs. You’re really just putting all your eggs in one very delicate, and insecure basket. If they don’t have the resources to monitor physical storage nodes, how can they possibly know when their customers data might be compromised?
The fact is, you really should diversify your needs, with companies who specialize in the delivery of those needs. Phones are probably about the extent of it here.
I dont have all my eggs in one basket but some of them and honestly I don’t know what you guys mean by diversifying. On most (if not all?) services you use one e-mail, not two. You have to choose therefore one service.
I agree to your explanation, but as the outtage is around 4 days until the mail services hopefully comes back up, most mail servers will have stopped retrying reaching murena. So there will definitly lost data, and some data is time sensitive, e.g. 2factor codes sent by email.
I have a webcam interview today for a job, which had been coordinated over email.
If the employer needed to reschedule, they would probably reach out via email this morning. It’s poor comfort for anyone in such a situation that those emails might reach one days later.
I consider myself lucky that this interview had been coordinated over a different email address. But this really does underscore for me how disruptive this can be for anyone using murena as a major cornerstone of their personal infrastructure.
Well this excessive outage just kills my hope to have finally found an ideal independent provider : only a few weeks of becoming a paid subscriber, I’m losing for days on end emails, calendar, and even my darn passwords that I foolishly entrusted to murena’s NC. These are basic critical tools, can just about survive a few hours, maybe a day, but not several days.
I know outage happens, for years I’ve looked after online services and decided I wanted to leave this to professionals. So, so, disappointed
I think that is a pity but it is true. With respect to the extreme list of not fixed issues for years I never had the idea to use e.email as my main account. My perception is that murena lacks of enough and enough experienced devs. And the head focuses on development of functions as e.g. the Bliss launcher that provides less features as e.g. Trebuchet and creates new issues just for the wanted “look and feel”.
I still stick with /e/OS but never recommended it to “normal” users
To be honest, I’m surprised that Murena has been around for several years, because I wonder how the business model generates enough revenue to finance such an elaborate all-round service! Own hardware, a complete mobile operating system (…which is also offered free of charge!) and a cloud infrastructure - that’s hardly possible on a donation basis with a few additional Murena smartphones sold.
That’s why I’m really worried about the future of Murena, which I love very much!
The last time a brave developer took on the global players - it was Marc Dillon with “Jolla” it only took a few months before they had to give up - I’m still waiting for the delivery of the 3 Jolla tablets I paid for.
I hope that Gael finds a way to finance Murena. I’ve done what I can with the purchase of two Murena smartphones and the 1 TB cloud subscription.
Providers have outages, even the big companies: MS just had an outage last month and they even have a down detector for Office 365, previously there was that CrowdStrike problem which literally sent millions home early from work world-wide and costs billions of dollars.
I’m sure the /e/ team are working to find the problems and correct them, but it does take time to isolate issues, come up with an appropriate fix, configure hardware and restore from backups (if needed); give them a chance to correct the situation, I am sure they will post updates once they have accurate information.
Même après la restauration des services je continuerai à supporter MURENA pour une question de principe. Mais j’ai heureusement un mail sur Proton et un cloud sur ZACLYS, et surtout tous mes fichiers backupés sur 2 disques externes conservés à des endroits différent.
Mais il faudra qu’on nous explique exactement quelle architecture sera mise en place pour éviter que tous les services se cassent la figure si longtemps
