Next Monday…? What’s really going on?
And, by the way, how can you restore while this situation remains?
In fact they never suggested that that was a proper and functional backup of the data in an affirmative manner, even though it’s been asked several time in this thread. They only said they didn’t anticipate any data loss at some point, which means they were not so sure about this actually.
I think you are probably right saying this…
EDIT: Gael is talking about some cold backup restoration. Is that a sort of backup that works as clone disconnected to the cloud? Apart from this backup to have issues also, then maybe data is not lost 
In reality… your contacts chiseled into stone tablets could be a form of cold storage, correct?
I think the timeline and the forum content are good indicators of what’s happening. Even if the data is eventually restored, one has to then determine how valuable that data is NOW, in that moment, and more importantly, if this type of data service is the best way forward, as @Skidrow mentioned.
It’s sad to say, but it’s time to establish the fact that the team running these operations are incapable of doing this job. After a complete crash, there were not sufficient spares, not competent personell to manage the installed disks etc, etc. It has developed into a complete mess.
Two months into this they still wait for experts to cope with the situation.
I need to rethink how I store my pictures…
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Hi @GaelDuval
Probably this doesn’t help much, but I personally would not need my files restored. I still have a copy of everything on my computer. I imagine, 75% of the people are in the same situation? If it helps, maybe make a survey and be relieved of a majority of backup-restoration? (The only thing I am really missing is note-syncronisation across devices…)
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Same here. However:
I know of users who don’t have full local copies of their data, and I can imagine that the sorting of what to restore and what not, even if you just classify at user-level (for each user, all or none), would be prohibitively complex.
Dear @GaelDuval , I’m very sad to say this but after several weeks of outage, I think that Murena is not a reliable cloud service. I inform you that I have just canceled my monthly support via Patreon.
Best regards.
I’d like to respond to the sentence: ‘We are working on a plan to compensate paying users whose cloud services were impacted by the outage’.
I would personally refuse any financial compensation. This requires some explanation:
I chose Murena because I totally reject Apple and Google, and Murena, although immature, is for me the candidate whose trajectory is the most promising.
I don’t want to slow down this trajectory because that would be counterproductive to the hope I have of seeing the emergence of a strong counter-power to the hegemony
of the GAFAMs. Of course, I’m affected by the problem we’ve had for the past 2 months, and I’m sorry about that, but Murena will be able to learn from its mistakes just as much as it was able to innovate and give a lot of hope to all its committed users. So I prefer to give money to Murena by refusing financial compensation, which will perhaps allow us to have a more efficient communication service or more obvious skills for a business recovery plan. My choice is clear and I hope that many will understand and do as I will done.
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Personally I will refuse if they ask me for compensation too if it is possible, or i will get them the money back as a support.
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Thank you for this message. There’s still a bit of humanity left in this world, some of us here should learn from it. Rome wasn’t built in 2 days.
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Quite! Other alternative Android operating systems are too nerdy for most people, I find. Murena (e/os) has the right approach I think. The current situation is very unfortunate, but we still have to get away from big tech. Hang in there!
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Exactly my thoughts. Let’s be constructive into a better future of Murena. We need it.
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Well, I couldn’t agree more. However, it’s not about e/OS, it’s all about running reliable operartions of disk storage.
I have said earlier, my two devices performs well as such. Particularly after 2.5 was installed.
The reason to stop donations is lack of trust in the e/ management team which has proven completely unprepared for the crash two months ago. During this period of time the handling of the storage cluster has been very disapponting indeed.
And, I am not asking for compensation. I expect a full , open and honest report from this disaster. Only from this will I be able to decide my future engagement.
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Waw, so much love after two months of service outage! 
Exactly the same for me !
What I find frustrating is that I give constructive criticism, but it has not changed much, if at all. I wrote about the bad communication and honestly, its still just as bad as in the beginning. Gael said they would try to resume stabilization on monday which we haven’t heard back. There are numerous of unanswered questions about the possibility of data loss. I don’t really care about compensation, I care about getting my data back and good communication.
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I am guessing that maintaining and developing e/os is (financially) dependent on the success of Murena selling phone with e/os and selling cloud services. I might be wrong.
The very long outage of the cloud services is in itself rather worrying in many aspects.
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hi, eOS and eCloud users !
e.foundation proposes /e/-OS and eCloud (Murena).
I think /e/-OS is the more important. It works, simple and awesome, but I had some trouble with eCloud (eDrive) at the begining. So I replaced Notes by Editor, and stopped my eCloud, as I thought it was still experimental.
(I can connect the eOS-phone to the linux-laptop).
Before, I have used an OpenC from ZTE with Firefox-OS since 2015, it was abandoned by Mozilla the year after : see the firefox-OS story :
bFrancis firefox-OS story
fr-version
When I discover /e/-OS, I got a GS290 from e-solutions (2022) : very awesome ! I hope strongly that /e/-OS continues, because I wish not to depend on Apple or Google, but I know with my former experience how it is difficult and delicate. I hope the outage to resume, but it is an other question.
Brieucs.
Exactly! We don’t need ecloud. And therefore we might as well choose iodéOS that doesn’t have cloud services but is at least as good as /e/OS. The sync of Contacts and Calendar can easily be done with webdav and an email provider that supports webdav
I did’nt meant “we don’t need” eCloud ! I did just avoid it after some trouble, and I will make a new try when the outage will be completely solved. We have to pay for such a service to be properly maintained. Brieucs.
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