@Manoj I have a notification on my phone today saying “Your cloud storage is full. Please take action.” I guess that’s because the time of my paid subscription is over. Didn’t you say my subscription will be extended?
Hi @markus.linder I have requested helpdesk to look into this. As you have already requested that your account be closed, but are unable to do so because of the outage, your data is safe as the helpdesk team has assured you on the ticket.
The accounts of all subscribed user will be adjusted to compensate for the period of the outage. The process of setting up the messages and managing notifications on the cloud is not in place as yet.
As per the latest update dated 22 Nov from Gaël the task of analyzing and scanning of the file system is still running. We expect the process to complete this coming week.
Just a note on preventive action, for those who may not be aware of the possibility.
I had fortunately installed the Nextcloud app on my Windows PC, which automatically syncs the files stored on the Nextcloud facility. Since it does this constantly in the background, when disaster struck on the 7th October, I had a snapshot of all my “Files” taken when I had last connected the PC to the Internet. In my case, that was the 6th October, so just the day before.
One of the problems with the mobile phone Nextcloud app is that it doesn’t seem to allow you to copy or move data outside of the scope of the app itself, so that although you can access data stored locally by the app, you can’t copy or move them. I’ve seen posts in the forum about that. This restriction fortunately does not apply to the Windows application, so it’s possible to copy all the contents of “Nextcloud” to another storage area in one go with a couple of clicks.
I haven’t checked, but I would expect the same to be true for Mac and Linux.
These are the data which we currently can’t access online, including Notes.
Mail, Calendar and Contacts are of course already working again since (it seems like) weeks back.
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People not hoping for their files anymore, just hoping for an ETA for the ETA
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Hello, I cannot use murena services such as cloud, email, etc. There is a notification about server maintance from 5th september. I need to get some files from the cloud. When is it going to be back on?
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
Please follow the updates at the end of this post … Update on murena.io service outage
It is true for both Mac (MacOS 12.7.6 Monterey in my case) and Linux (Linux Mint 21.3) with the official sync client app running.
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Why is the creation on new murena account no longer possible?
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
Because of the service outage 
You don’t want to get on account on Murena, trust me. You’ll thank me later
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I don’t know where to go for help with murena.io. The forum link came here. If there is a more suitable forum, please direct me there. (I own an /e/ phone and would like to move to the Murena ecosystem, but I’m frustrated with what seems to be an immature product.)
When I log into my acc’t at murena.io, I get this error at the top of the home page:
This version of Murena Workspace allows a minimal access only. This means some configuration you set previously (e.g. additional mail accounts) as well as some functionalities (e.g. Files, PGP) may not be there. You’ll find them back when everything goes back to normal.
It’s been several days now that I am seeing this.
I do not have access to the cloud storage app or the document editor. I did before, but it has stopped working. Can anyone tell me why? I am not going to spend the money to use the system if it does not work!
(I am running Raspberry Pi 5 8GB and have tried this on multiple browsers.)
*
Thanks for your attention.
ascottc
Hello @ascottc and welcome back here
Your post have been moved here by the moderator of the forum.
Please read the thread and ask question if needed.
@Manoj have the technicians at Murena completely given up or do you think there is still a chance they get it fixed? do you know?
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@cedricoola, please read before more nagging.
Some update is expected this week and week is not over yet.
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This thread has been updated every friday for past few weeks: Update on murena.io service outage
Will probably get a new update tomorrow.
An update once a week is unacceptable for a service which should never have an outtage longer than 24h. And we are in the 2nd month of this outtage, so asking for patience is unrealistic imho.
New hardware could have been ordered in the first week of the outtage, and all we know right now is: Shiny new hardware is delivered over a week ago but deploying backups (!) takes very long and there is no ETA.
There is no trust left and I expect Murena to gain it back by openly, proactivly communicating with it’s customer and providing a future proof plan that this won’t happen again. Again, we are in the 2nd month of degraded services, which is unaccpetable.
Trust is the one and only selling point for Murena, as the same service is cheaper and better somewhere else but with less trust. And as we can see now our data is not safe with Murena, i want something better than a very vague post once a week.
At the end of the day somebody f*ed up really bad and it’s most likely the project lead.
Not unforgivable situation, but I’m still very unsatisfied with all this and I’m still waiting for a post mortem being worth the name. This was not a technical failure but a management failure as there apparently where no hardware maintenance service contracts in place or tested disaster recovery procedures. Again, in normal businesses you do everything that for being up and running again within hours, and you are testing recovery to be up and running within a week or faster, or your business simply stops to exisists. But in this case it’s “only” the customers data affected, so don’t hurry and take your time…
Sorry for the rant, but it’s not funny.
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Thanks a lot friend. This service outage thing is a dent on e’s image, so assuming i have my email and other services on, is that how the outage problem going to affect me?
As someone who spent 30+ years in data loss prevention and data recovery, I would suggest affected users get acquainted with the reality that at this point some or all of your data may be gone. And at this point this may no longer be a “data restore” scenario, but in fact a “data recovery” scenario, which can take weeks to months, and with a diminished return as time passes.
There are many possibilities, but for me the timeline suggests this possibility… that not all of the data was backed up in it’s entirety, and the data handler may have been relying too heavily on the fault tolerance, and resiliency of the storage technology itself. Then, possibly, a failure occurred that surpassed what those features could mitigate (even a unknown bug in the tolerance routines themselves), and the storage was compromised. At this point the handler enters the long, uncomfortable journey of data recovery, and depending of many factors such as equipment age, availability of parts and tools, expertice, etc etc… well, it just paints a bleak outcome.
So, when one examines the ever-increasing time span of this outage and the number and types of complaints brought forward in this thread, it would suggest a low percentage chance of successful recovery for some.
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The whole cloud business has no future anyway due to the enormous dependence on raw materials and energy resources.
It’s best to get used to drastically reducing digital data and seeking life satisfaction elsewhere.
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This week’s update :
Next Monday…? What’s really going on?
And, by the way, how can you restore while this situation remains?