Seriously, disappointed there has been no update in the past 24 hours.
I have diversified my email services:
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against spam (domain names more exotic than Gmail or Outlook for example) and it works (with a reset it’s true so a cost of migration)
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To limit data leakage. With Tuta or Infomaniak, it may not be the must, but it does the job. Same with my self-hosted server
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To distribute important accounts (PayPal, bank account, health, etc.)
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I also did it because I had noticed in 2022 that sometimes the e.email domain was considered suspicious by some major services
Everyone has their own policy but many have accounts on different social networks, why not two or three email addresses if they are well managed ?
I have the same system. But It doesnt matter much if I need my email right now and cant access it 
We agree 
It limits the damage but it’s annoying. Avoiding the digital giants has a cost (financial or other reasons)
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agreed and it’s perhaps in this time that they need us – I can live with a few days of down time but I’ll have a hard time without /e/OS…
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What I meant by “diversify” is to minimize an outage’s impact on yourself (be it hardware or software failures, account being compromised, whatever). Often folks think once they put it out there, that it will just always be there, and available anytime. This is simply not the case. In fact, I would suggest a person thinks opposite, and asks the question
“what happens when they go down?”
One option is to think about spreading your required services out to different platforms/providers. This way if a provider does have an outage, not all of your stuff is affected.
If you’re going to use one provider for everything you might ask yourself what you know about that provider, and do you feel they have the capabilities to mitigate quickly (short RTOs as it’s sometimes referred to).
A little bit ironic: I switched one mail address use case to murena because Vodafone had some severe problems here in Germany…but in hindsight these problems were
laughable small compared to Murena Meltdown…
This is a HUGE loss of trust for murena and after that it is unjustifiable to use and switch to a paid murena data/mail plan.
Sad in any way…
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For me, the “Own a part of Murena” campaign was a wake-up call. Fortunately, I migrated my services to Proton at the time because I sensed that Murena was missing out on revenue from its day-to-day business - and I had already gone under once with the Finnish Jolla sailors in a similar context.
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yes. please @GaelDuval, please communicate with us. It’s not quite enough to write “We will be regularly communicating on the status” and stop thereafter.
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I don’t know what percentage we’re talking about here, but I suspect that if more users did pay for their use, or make regular donations, the service would likely be more robust. As things stand, Murena is a rare exception to the well-known adage,
If you’re not paying for the product, then you are the product.
and the flip-side of that, is that outages may happen more often.
And I have to say that I see the most appalling behaviour in mainstream providers. I’ve seen signs of major directory services problems lasting for YEARS, I’ve seen subscribers have their phone numbers replaced without even being notified, let alone permission being asked …
But, as has been said above, putting your eggs in different baskets is a good idea anyway!
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So I backed the original kickstarter campaign. Im a patreon supporter and pay for storage. My murena email is my main personal email.
I am no stranger to independent email hosts. Ive been degoogled for a long time, and ive used non profits and coops as my email provider before.
The thing I keep circling back to as the most infuriating is the lack of communication.
Murena put out on their official social media channels that Gael’s thread here should be monitored for “realtime updates”. But we’re coming up on 48 hours without any further communication. Not even a confirmation that the restoration of services is still on track.
I’ve begun to consider alternatives.
A disruption of services would be a lot more forgiveable, if they would simply communicate. Murena’s whole model here is predicated on trust. Transparency and communication are prerequisites for that.
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For me the two updates on October 6 and 7 said it all and no further updates are needed until at least Thursday October 10th.
Thank you team for your efforts sorting all this for the long term.
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Update 9 Oct:
As mentioned in Gaël’s initial report on the outage, the teams are working on restoring services.
New storage nodes have been added and the process of restoring the data is in progress. The data to be synced is massive, which requires a lot of time to complete and validate.
We wish to assure the users that work is progressing on a war footing on multiple levels, and we are optimistic of meeting our timelines.
We sincerely apologize for the inconvenience caused to our users. We are thankful for the support and feedback we have received from all.
To check the real time status:
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Good Luck guys and thanks for the extra hours to get it resolved; I have been there myself.
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could be usefull to put some link there to :
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I’ve chosen Proton mail. A very good system again spam are aliases addresses like this one: nemo.4dy28@passmail.net.
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Thanks for the info. Keep up the good work!
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Switching to proton, too now. I totally agree with @xof.e that the biggest issue here is @GaelDuval’s silence. It’s not the first incident that led to data loss for me. 4 years ago, I lost data on my phone because of a failed update. I already paid for storage at that time, but my data was not synced for weeks. No one from support could tell me why.
I fully recognise that e foundation is not an organisation I can expect the same service and liability from like from a company like google. But since I pay money for my cloud plan, I at least expect answers from the person who gets my money. They haven’t answered my questions 4 years ago (but paid back my money) and they don’t answer my questions these days.
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I don’t envy the admins putting out the various fires right now (I’ve certainly been there myself). But thanks to Gael, Manoj, et al for updates and ETAs during the current outage. I’m sure a more complete explanation will be forthcoming when there is time for the team to reflect on events and maybe get a little sleep. 
As for those talking about moving to other “more reliable” services, like ProtonMail, hey, it’s great. It might be a good way to diversify some risk. But just remember every provider goes through this. Early ProtonMail backers like myself may recall repeated DDOS attacks from state-level actors (which the current /e/OS issue is NOT) in its formative days. ProtonMail was down for extended periods then too, and we … took a breath and waited for it to come back. It did, more robust and reliable than ever.
I’m pretty sure that’s what will happen here. So for now I’m going to sit back and read a book and wait for service to return.
I mean, it’s not as if this outage took down half the western world with it, right CrowdStrike?
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I know this ain’t funny though it happened to happen right after I screwed up my phone while trying to replace battery.
Noticed the outage just now as I was trying to prepare images for new (refurbished) phone.
Though I still think we’re lucky because somebody is working to fix it as the community is large & generous compared to many others.
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