It’s getting worse and worse. I just saw on my credit card statement that they charged the renewal of the Nextcloud service I paid for on November 30. The service hasn’t been usable for over 2 months, I could just about live with that, but that I’m now paying for something that doesn’t work is a nogo
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Pl write into the helpdesk here sharing details of your account, and they will help you with an extension of the service or reversal as per what you ask for.
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no sign about link to download my data, 12 /16 /2024…
Can I have informations?
Edit : my helpdesk ticket of 12/10/2024 have no answer…
It was communicated that they get deployed in batches. Altough I have not seen information on how much time is between the first and the last batch. I think Murena does not know either or I have overlooked some information…
I keep getting this message when I log into murena.io
This version of Murena Workspace allows a minimal access only. This means some configuration you set previously (e.g. additional mail accounts) as well as some functionalities (e.g. Files, PGP) may not be there. You’ll find them back when everything goes back to normal.
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
This is a bit crazy. I just came back to /e/OS right into this. I have by now waited a month. This is not really serveable if one sells services.
At least this is my opinion. I will now go and try out Calyx. I wish you best of luck. I am bit disappointed there have been no status updates so far (this week).
I just wanted to mention that the info from the last two status updates did not came true, no archive links were sent out, nor was there any further update on this consulting company starting to restore something which tells me, there are still technical problems Gael didn’t tell or knew at the time.
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Communication must be the first point, the first item on the next roadmap if murena is to become great, and I want Murena to become great.
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Dear Manoj,
I need your help. My workspace plan will be automatically renewed in 2 days (December 20). I’ve already contacted the helpdesk via your link; however, except for their confirmation mail which states that usually a reply takes two business days but now can take up to 5 days (I’ve sent it two days ago, because no one said anything about the response time now being five days or more). I actually wanted to reduce my plan to 256 gb instead of 1 TB, because I don’t need that much storage space; however, if nothing can be done until tomorrow, I don’t know what to do. I don’t want to cancel my murena plan in total - despite of the server migration issue.
Please advise.
Thank you and kind regards,
Matthieu
Hi @Matthieu.A I can see two accounts in your name in the system . The mail sent to helpdesk for the 1 Tb account shows a response sent an hour back. Pl can you check if you have received the instructions on how to reduce the storage space.
For the users who have started receiving the links to download your storage:
We are sending the link to the zipped file of your storage in an email, Download it to you desktop / laptop using your Murena username to login.
The password to be able to login has been shared only with you securely via the Passwords app in Murena Workspace. You can access it here: Login – Murena
(In the password app you will see an entry ‘Backup Archive’, click on it to copy the password)
use the password to login and also extract the contents of the zip file.
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This is just so weird. Six days after the consultants started helping there are still no siginificant news??? “We will update tomorrow if there are significant news to share”.
I suspect, the next message from gael will be: “everything works again” in one or two weeks or so. Or maybe one or two months. who knows.
For us users, “significant” would also be: “recovery has started, things seemt to be going well”. Or: “first users are actually getting access to document storage”. Or: “Sorry everyone, it’s not going well, we expect it is going to be new year until everything runs smoothly”.
Is it really, really so hard to understand for you /e/os maintainers, that we would like to have someone giving us regular updates? Can you reallly, really not understand what it’s like for users to get back to normal service? I will NEVER recommend /e/os to anyone anymore. Not because of the service outage, but because of the poor communication.
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What about the message above yours and some messages before? They surely cover some points…and if you add one plus one you are getting some more ;- )
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There is no update on the state of the cluster. That’s only about the archive download link, which is arguably without any use for most of eDrive users any longer, what do you want with data over 2 months old?
And I did not receive any email and have no info when I get one, and any ETA are made with a dice throw. So ;- )
This is from last week :
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Hi all,
Could we know around how many users have received the download links? How much time do we have to wait to receive one if not done yet?
If we refer to this forum, looks like nobody get access to the data.
Like many, I’m dissatisfied with the lack of communication and updates.
And I do need access to the archive, because I do not have a local copy off all my files.
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We only know that the links are sent in batches, but not how many people are in one batch. And we don’t know when they exactly started and when they expect to finish. It could take weeks or months.
I don’t know if we are talking about a proper backup, or if it is data restored from the defective cluster, we don’t know if everybody gets a link or only people with paid subscription. The statement “No user data was lost” was never said.
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Old data can be extremely valuable.
Example: I maintain automation for a number of companies, the eldest machine have beeen running since year 1989 (IIRC) and it is still the original controller and program. Of course we need the documentation to fix it whenever it breaks or a change or an addition is wished for.
Another example are pictures of family members etc.
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Hi,
Do the backup include the Notes ?
I had important ones I couldn’t access for months, and I didn’t see any communication about that…
I don’t get your point. My point was, the longer it takes to restore the backup, the less worth the data is. In businesses it’s almost useless to have backups older than a month, as the missing business data is often more expensive than just upgrading your backup systems. As a private person depending on Murena as the only data storage, you had to think of workarounds after 2 month of outtage. So getting access to the backup within the first month would be nice, but now it just is one data point how bad the infrastructure management is.
It wasn’t communicated, but the notes are saved within the eDrive file structure as txt files. So having the backup shoud allow you to read the notes and copy it back to the empty eDrive as soon as it is running again to sync it to your phone. But because of the lacking communication this is not guaranteed. That’s my bad faith comming through but we have no evidence until now there is a proper backup.
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